System Administrator IV

Location: DC-Washington
Min Education Requirement: Bachelor's Degree
Min. Citizenship Required: US Citizen
Certifications Required: None
Min. Clearance Required: Secret

Description

About DMI

DMI is a fast-growing IT solutions and business strategy consulting firm with break-through solutions for Enterprise Mobility and Cybersecurity, and industry-leading services in Strategic IT Consulting, Managed IT Services, Enterprise Application Development, and Health IT. Our commitment to excellence in service delivery has enabled us to achieve more than 970% growth since 2009, and in 2012 we were recognized by Inc Magazine as one of the top 500 fastest growing companies in the Unites States. Our rapidly expanding client base includes all 15 Federal Executive Departments, and scores of commercial clients. Ranked as one of the Top 50 Best Places to Work in the Washington D.C. area by the Washington Business Journal, DMI offers our employees continual opportunities for personal and professional growth and enrichment. DMI is a rising star -- hitch up your wagon!

Careers at DMI

About the Opportunity

DMI is currently seeking to hire a System Administrator IV to support operations for a Federal Government customer in the DC metro area. The System Administrator will:

  • Performs systems administrative and operational duties on computer systems
  • Maintain files as required by the vendor of custom design application
  • Analyze, evaluate and test software and hardware problems
  • Perform installation, planning and security of computer facilities
  • Responsible for developing and maintaining systems configuration
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems
  • Acts as a technical resource for all users
  • Contribute to finding improvements in the hardware, software or infrastructure related services
  • Working to agreed SLA's in order to resolve customer issues in a timely manner
  • Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS)
  • Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
  • Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
  • Provide troubleshooting diagnosis, and repair for microcomputer devices. Install hardware and software application on a myriad of computer devices

Professional Skills

  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of Remedy ticket system; creating, updating and closing tickets
  • Previous experience providing Tiers 1 and 2 technical support, both hardware and software related
  • Excellent attention to detail
  • Experience with computer terms and customer service operations
  • 7+ years of related experience

Education and Clearance

  • An IT (or similar) based Bachelors degree or equivalent work experience
  • Must be US Citizen and clearable; Secret clearance (or higher) a plus

Work location

Washington, D.C., Arlington, VA, and other locations in the Metropolitan area

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. DMI is an Equal Opportunity Employer M/F/V/D.


***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

 





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