Helpdesk Specialist IV

Location: MD-Beltsville
Min Education Requirement: Bachelor's Degree
Min. Citizenship Required: US Citizen
Certifications Required: None
Min. Clearance Required: Secret

Description

About DMI

DMI is a fast-growing IT solutions and business strategy consulting firm with break-through solutions for Enterprise Mobility and Cybersecurity, and industry-leading services in Strategic IT Consulting, Managed IT Services, Enterprise Application Development, and Health IT. Our commitment to excellence in service delivery has enabled us to achieve more than 970% growth since 2009, and in 2012 we were recognized by Inc Magazine as one of the top 500 fastest growing companies in the Unites States. Our rapidly expanding client base includes all 15 Federal Executive Departments, and scores of commercial clients. Ranked as one of the Top 50 Best Places to Work in the Washington D.C. area by the Washington Business Journal, DMI offers our employees continual opportunities for personal and professional growth and enrichment. DMI is a rising star -- hitch up your wagon!

Careers at DMI

About the Opportunity

DMI is currently seeking to hire a Helpdesk Specialist IV to support a 24x7x365 service desk for a Federal Government customer in the DC metro area. The Helpdesk Specialist will:

  • Answer Help Desk phones and provide Tier I support to users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support
  • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • Possess strong customer service and communications skills
  • Analyze, evaluate, and test software and hardware problems
  • Handle heavy call volume

Professional Skills

  • Experience using Microsoft Office tools
  • Windows Operating Systems
  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of Remedy ticket system; creating, updating and closing tickets
  • Experience with computer terms and customer service operations

Education and Clearance

  • High School diploma with 5+ years of related experience
  • Must be US Citizen and clearable; Secret clearance (or higher) a plus

Work location

Beltsville, MD

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. DMI is an Equal Opportunity Employer M/F/V/D.


***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

 





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