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IT Support Specialist

Ref #: 302
Division: R&D
Location: Ottawa, Ontario
Employment Status: Temporary
# of openings: 1

The Opportunity

Huawei Technologies Vision is to ‘enrich life through communication’. This is achieved with keen focus on our customers' market challenges and needs, providing excellent communications network solutions and services in order to consistently create maximum value for customers.

Description

Responsibilities:
  • Provide independent support of computer hardware, PC builds, software and peripherals and manage technology obsolescence for mining clients.
  • Provide first tier support to troubleshoot hardware, software, phone, connectivity, application issues and provide daily operations support as needed.
  • Provide second-level support to the Help Desk for complex PC issues.
  • Support data and communication networks, including wiring and related software/hardware upgrades, modifications, replacements and troubleshooting in coordination with corporate IT.
  • Develop guidelines and provide effective planning, communication and training for mining personnel as needed.
  • Delegate responsibilities to appropriate team members and provide status to supervisors and clients.        
 
Qualifications
  • Bachelor’s Degree in IT or a related field; or the equivalent combination of experience and education.
  • A minimum of two years experience in a hands-on desktop or user support role working in an enterprise class environment with personal computers, laptops, control and file servers.
  • Experience building, loading and supporting LINUX systems.
  • Technical skills including hardware and software installation, configuration, troubleshooting and support.
  • Excellent communication and interpersonal skills for consulting with users.
  • Knowledge of current technologies, tools, applications, and vendors.
  • Fluent in English and Chinese 

Why work for us?

Named by Fast Company Magazine as one of the 5 most innovative technology companies in the world, Huawei Technologies provides working climate that promotes high-performance through:
- clarity of organizational and individual goals, and commitment to achieve the goals
- setting high performance standards and empowering employees to take responsibility for their work
- recognizing successful achievement of individual and team goals
- encouraging teamwork at every level, to ensure we accelerate productivity
  
Huawei Technologies Canada Co., Ltd. is an Equal Opportunity Employer.
 
We thank all applicants for interest in career opportunities with Huawei; only selected candidates will be contacted for interview.




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