CompanyOverview

Client Support and Training Manager

Location: Jacksonville
# of Openings: 1

Description

Company Description:

FSV Payment Systems is a leading provider of prepaid debit card solutions including payroll card, rebate/incentive, retail general purpose reloadable, government benefits and insurance benefits programs.  FSV, a thirteen year-old financial technology company, is vertically integrated and manages all aspects of prepaid card programs for its corporate clients including program design, implementation, processing, operations and cardholder support. 

 

Description:

The Client Support and Training Manager will be dedicated to customers/clients in a high profile and rapidly growing industry that requires a high energy, and driven individual.  The Client Support and Training Manager will play an active role in the day to day management of the client operational functionality and issues, client training and FSV business applications of our products.   The Client Support and Training Manager will be the expert in FSV’s operational and system functionality, training the clients and becoming the client’s first point of contact for questions and issues regarding operational and system functionality.

 

Responsibilities:

  • Develop training materials for clients
  • Conduct training via the phone, web-ex, or in person
  • Analyze and trouble shoot issues through to resolution with a focus on quality and speed
  • Document processes and procedures to resolve issues. 
  • Communicate issues and resolution both internally and externally
  • Work closely with other departments in the organization to determine root cause and future action
  • Develop and maintain high level of customer satisfaction
  • Identify automation solutions
  • Leads projects to address global issues. 
  • Responsible for being an expert in assigned areas. 
  • Perform other duties as assigned

 

Required Experience:

  • Bachelor’s degree required.
  • 5+ Years Experience
  • 2-3 Years Experience Working Directly With Clients. 
  • Very strong interpersonal and written/verbal communication skills, with proven ability to establish effective working relationships across multiple levels and multiple functions within both client and Company organizations.
  • Ability to interface with technology professionals and manage issues with a technology component.
  • Excellent organizational, analytical, and creative problem solving skills, with strong attention to necessary detail and good follow-up.
  • Must be able to simultaneously manage multiple tasks and initiatives.
  • Results-oriented individual with ability to function effectively and independently with a minimum of supervision.
  • Very strong computer skills, with excellent spreadsheet and word processing skills.
  • Experience in financial services and customer management; or experience in the stored value card industry preferred.




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