Job Title: Deputy Director
Employment Type: Full Time
ACCESS, the Arab Community Center for Economic and Social Services, is the largest Arab American human services nonprofit in the United States. With thirteen locations and more than 100 programs serving metro Detroit, ACCESS offers a wide range of services to a diverse population and includes a 40% African American, Hispanic, Asian, and Caucasian client population base. Serving the community for more than 40 years, ACCESS started as a group of volunteers in 1971 out of a storefront in Dearborn, Michigan’s impoverished south end. ACCESS was created to assist the Arab immigrant population adapt to life in the United States.
Today, ACCESS is a nonprofit model of excellence – an organization dedicated to community-building, focused on service to those in need, an advocate for cultural and social entrepreneurship, and the values of community service, health, education and philanthropy. The organization is dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive and fulfilling lives.
ACCESS is currently conducting a search for a Deputy Director of the Community Health and Research Center (CHRC). This is a new position and an exciting opportunity for the right candidate to lead one of the largest and most varied community health programs in the area with programs from breast cancer screening and child health care, to victims of crime and refugee health assessment. The Community Health & Research Center offers over 45 different programs. ACCESS believes it is important to provide services in medical health and research, mental health, family counseling services and environment programs to promote overall health.
This leadership position will be responsible for the planning, development, coordination and implementation of service delivery programs. The successful candidate will manage the overall patient care billing and information systems the area and lead major projects, programs or processes with significant business impact. In addition, the successful candidate will ensure compliance with contractual obligations and agreements, accreditation standards, and national standards, and will be responsible for analyzing staffing needs, monitoring financials and program performance and maintaining overall quality and customer service objectives.
Essential Duties and Responsibilities Include:
-
Directs, manages and maintains the overall business operations and administration including overall responsibility for client, departmental, and employee management, fee-for-service/billing programs, and management information systems.
-
Oversee and direct the development of new and existing departmental programs, policies and procedures. Conduct necessary analysis, evaluation and reporting.
-
Directs and employs continuous quality improvement methodologies to ensure effective delivery of client services. Reviews and approves monthly and annual quality assurance reporting. .
-
Identifies and creates customer service metrics based on standards set by Department Director.
-
Reviews metrics on a routine basis and identifies opportunities for streamlining, increased efficiencies and other areas of improvement.
-
Builds customer relationships, interprets customer needs and addresses escalated complaints or concerns.
-
Serve as a liaison in collaboration with human service providers, funding agents, and ACCESS Divisions to maximize efficiencies and ensure non-duplication of services.
-
Analyzes staffing needs and approves the hiring of staff for existing programs. Supports hiring of staff for new start up programs.
-
Interprets, applies and recommends changes to department and organizational policies and procedures. Ensures department is compliant with department and organizational policies and procedures.
-
Evaluate and make any necessary adjustments to goals and action plans in order to complete assigned department goals and objectives. Reviews progress of assignments with senior management.
-
Directs the completion of program reports and ensures accuracy and timely submission.
-
Work with the ACCESS Communication and Development Department and other designated ACCESS staff to facilitate marketing and advocacy activities.
-
Directs annual audits for assigned area and ensures agency quality assurance standards are maintained.
-
Advocate for allocation of public and private resources for the Division.
-
Create, manage and oversee budgets for functional areas at both program and departmental levels.
-
Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area.
-
Coaches, mentors, and supervises the daily activities of direct reports including monitoring performance, conducting appraisals, and developing and monitoring work plans.
-
Identifies and approves training and development needs for department staff and locates appropriate training outlets. May include developing and delivering appropriate training.
-
Balances conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations.
-
Maintain the confidentiality and maintenance of all records, correspondence, database information and statistical reporting.
-
Supports Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners.
-
Provide representation on boards and committees and attend community meetings and events.
-
May assist with writing of grants including gathering data and researching information.
Knowledge and Abilities:
Knowledge of:
-
Continuous quality improvement processes and techniques.
-
Health Care Fee for Service operations and processes.
-
Methods used to evaluate and monitor appropriate staffing levels.
-
Appropriate management techniques including hiring practices, managing and evaluating employee performance, developing work plans and addressing performance deficiencies.
-
Quality assurance, customer service and employee performance metrics.
-
Developing and maintaining operations within a defined budget.
-
Basic principles of development, marketing and public relations a plus.
-
Knowledge of the local human service network and public and private funding structure a plus.
Ability to:
-
Partner with other functional areas to accomplish objectives.
-
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
-
Attend to detail while maintaining a big picture orientation.
-
Read, interpret, analyze and apply information from routine reports, customer and employee feedback.
-
Interpret and apply policies and identify and recommend changes as appropriate.
-
Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
-
Communicate effectively, both orally and in writing.
-
Work independently as well as collaboratively within a team environment.
-
Handle stressful situations and provide a high level of customer service in a calm and professional manner.
-
Establish and maintain effective working relationships at all levels of the organization.
Educational/Previous Experience Requirements:
-
Required Disciplines:
-
Health Care Administration or field related
~and~
-
At least 5 years of prior experience as a Director in an organizational setting. Any equivalent combination of experience, education, and/or training approved by Human Resources. Strong knowledge of administration and management of a fee-for-service environment required.
|
