Aesthetician

Why Work for Benefit?

As one of beauty's fastest growing and most spirited brands, Benefit has made a name for itself by creating high-quality products that offer solutions with a sense of humor. (No wonder our beauty mantra is "Laughter is the best cosmetic...so grin and wear it!") In addition to laugh-out-loud product names like "Touch Me Then Try to Leave" ...Cream and an eye shadow shade called "My Date's My Brother," Benefit is the beauty queen of creating easy-to-use "fake its & fix its" for a flawless face. With a double dose of creativity and know-how, co-founding twin sisters Jean and Jane Ford have taken Benefit from their first San Francisco boutique to a worldwide phenomenona-laughing all the way.

Benefit's corporate headquarters is a highly charged environment filled with both laughter and hard work - making Benefit a unique place to hang your hat. We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If you're the type of person who puts the word 'no' before the word 'problem,' then we may have a fabulous opportunity for you.

Description

Essential Duties and Responsibilities

-Customer Service-

·         The customer is the Company’s number one focus, and all employee actions are to reflect this priority.

·         Greet ‘drop in’ customers within 10 seconds or less.

·         Traffic Stop customers when not with an existing customer.

·         Follow the 8 Step Magic Formula, including The Hand Off.

·         Demonstrate and sell Benefit products.

·         Maintain a high energy level on the floor at all times.

·         Build and maintain good customer relationships.

·         Keep accurate and complete records, including but not limited to customer Celebrity File.

·         Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

·         Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.

·         Ensure customer understands and signs service release form.

·         Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.

·         Book appointments for return services, makeup lessons and events.

·         Recommend additional services to determine and meet customer needs.

·         Use the appointment book procedure correctly to service the maximum number of customers at any given time.

-Results-

·         Achieve daily/ weekly/ monthly individual service and product goals.

·         Maintain target service and product sales per hour.

·         Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.

-Teamwork-

·         Promote a professional, respectful, fun and gossip free environment for customers and employees.

·         Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.

·         Be on time and ready to work all shifts.

·         Act professionally, ethically and with integrity, using good judgment at all times.

·         Help maintain clean and safe sales and stock areas, communicate maintenance issues to LSA, RBM and/or RAM.

·         Communicate inventory needs and concerns to LSA, RBM and/or RAM.

·         Properly and accurately register all sales using the Service Receipt and all sales reporting forms.

·         Communicate training needs that will result in raised sales to LSA, RBM and/or RAM.

·         Ensure compliance with all Company and Retailer policies and procedures.

-Requirements-

Able to perform the following physical duties including, but not limited to:

·         Continuous standing/ walking for a minimum of 8 hours.

·         Unpack and lift boxes up to 40 lbs.

·         Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.

·         Stock and fill shelves, drawers, and stations.

·         Clean all Brow Bar areas and elements.

·         Work in a fragrance filled environment.

·         Physical contact with clients/ customers.

·         Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.

·         Consistent and reliable attendance.

·         Accurate use of timekeeping system.

·         Perform all other duties as assigned.

Qualifications

·         Maintain and display a valid state issued aesthetician, cosmetology or waxing license.  The employee is responsible for any fees, additional training and/or renewals needed as a requirement.

·         Proven strong retail sales and/or service history.

·         Flexibility regarding work hours; ability to work nights, weekends, and some holidays.

·         Flexibility regarding work location; ability to work in other Brow Bars if required.

·         Initiate and manage change in a positive manner.

·         Comfortable and competent at services and make-up application.

·         Strong communication skills.

·         Adept at problem solving.

·         Flexible and adaptable to customer needs.

Benefit Cosmetics is an Equal Opportunity Employer
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