Essential Duties and Responsibilities

-Customer Service-

• The customer is the Company’s number one focus, and all employee actions are to reflect this priority.
• Greet ‘drop in’ customers within 10 seconds or less.
• Traffic Stop customers when not with an existing customer.
• Follow the 8 Step Magic Formula, including The Hand Off.
• Demonstrate and sell Benefit products.
• Maintain a high energy level on the floor at all times.
• Build and maintain good customer relationships.
• Keep accurate and complete records, including but not limited to customer Celebrity File.
• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
• Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
• Ensure customer understands and signs service release form.
• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
• Book appointments for return services, makeup lessons and events.
• Recommend additional services to determine and meet customer needs.
• Use the appointment book procedure correctly to service the maximum number of customers at any given time.

-Results-

• Achieve daily/ weekly/ monthly individual service and product goals.
• Maintain target service and product sales per hour.
• Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.

-Teamwork-

• Promote a professional, respectful, fun and gossip free environment for customers and employees.
• Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.
• Be on time and ready to work all shifts.
• Act professionally, ethically and with integrity, using good judgment at all times.
• Help maintain clean and safe sales and stock areas, communicate maintenance issues to LSA, RBM and/or RAM.
• Communicate inventory needs and concerns to LSA, RBM and/or RAM.
• Properly and accurately register all sales using the Service Receipt and all sales reporting forms.
• Communicate training needs that will result in raised sales to LSA, RBM and/or RAM.
• Ensure compliance with all Company and Retailer policies and procedures.

-Requirements-

Able to perform the following physical duties including, but not limited to:

• Continuous standing/ walking for a minimum of 8 hours.
• Unpack and lift boxes up to 40 lbs.
• Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.
• Stock and fill shelves, drawers, and stations.
• Clean all Brow Bar areas and elements.
• Work in a fragrance filled environment.
• Physical contact with clients/ customers.
• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
• Consistent and reliable attendance.
• Accurate use of timekeeping system.
• Perform all other duties as assigned.

Qualifications

• Maintain and display a valid state issued aesthetician, cosmetology or waxing license.  The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
• Proven strong retail sales and/or service history.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Flexibility regarding work location; ability to work in other Brow Bars if required.
• Initiate and manage change in a positive manner.
• Comfortable and competent at services and make-up application.
• Strong communication skills.
• Adept at problem solving.
• Flexible and adaptable to customer needs.