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Leaders, San Antonio

ID: 4187
Location: TX - San Antonio (035)
Division: Retail Gallery Stores
Department: Store Locations
Job Function: Retail Gallery Stores - Field Leadership
Employment Duration: Full Time or Part Time (All In Store Positions)



This is not a job.  It’s a way of life…

We believe “this is personal”; the perfect candidate is not seeking a job, but a lifestyle that ignites their passion and is visible in their thoughts and actions.  They have an immediate connection to our Core Values (People, Service, Quality and Innovation) and believe it is a foundation for all their decisions.

At RESTORATION HARDWARE, we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won’t take “no” for an answer.  We value team players, people who are more concerned with what’s right, rather than who’s right.

In everything we do, our philosophy is simple: We want to surround ourselves with what we love. We want to elicit laughter as well as inspire those around us. This is more than our way of finding and selling products; it's a way of life we highly recommend.


Position Description:

Restoration Hardware is looking for Leaders at various levels, dependent on experience:

  •        Store Leaders
  •        Associate Leaders
  •        Assistant Leaders (Non-Exempt)

The perfect candidate will be an influencer in every aspect of this role both in the community and in our design Gallery.  They have an innate leadership talent and are committed to educating others.  They are innovators with an entrepreneurial spirit and embrace a start up mentality.  They embody the style movement.  They have a refined taste, a sense of style and discerning eye for luxury, and a passion for design.


Primary Responsibilities

  •        Live and breathe Our Core Values.
  •        Leading the luxury service experience and serves as the liaison in communication between the Home Office and the Gallery.
  •        Achieves budgeted sales, payroll and inventory goals.  Analyzes sales trends and develops plans and schedules to maximize profits and minimize costs.
  •        Consistently exceed the expectations and requirements of both the internal and external customers.
  •        Provides ongoing sales and merchandise training for the team to achieve sales goals.
  •        Is dedicated to recruiting, hiring, training, coaching and developing all members of the team.  Ensures the gallery is fully staffed and turnover is kept to a minimum.
  •        Provides challenging goals and assignments to ensure all associates are trained and performing to company expectations.
  •        Motivates and develops associates by providing frequent developmental discussions, merchandise training, sales and service techniques. 
  •        Participates in weekly leadership meetings to discuss business sales trends, merchandise assortment and inventory levels, new operations procedures, and hiring needs.  Assists with setting weekly and monthly goals.
  •        Participates in team meetings regarding goals, enhancing selling techniques, seasonal promotions, home office updates, and individual recognition.
  •        Maintains standards for visual merchandising, gallery cleanliness, safety, and operations - all executed and implemented in a timely manner.
  •        Coordinates sales and promotion activities and ensures gallery visual merchandising standards are maintained consistently with company directives.
  •        Maintains operational excellence in inventory procedures, ensuring MOS/RTV are completed accurately.  Diligent in supervising accuracy of inventory movement and home delivery.
  •        Consistently enforces all Company policies and procedures.  Performs opening/closing procedures and ensures bank deposits are done daily.
  •        Keeps open and responsive communication with Field Leaders.
  •        Ensures gallery standards and processes are consistently maintained at all times.


Skills Required

Job Related Competencies:

  •        Live and breathe Our Core Values, Our Leadership Contract, and Leadership is a Choice.
  •        Ability to visually execute our creative vision.
  •        Ask questions, seek clarity, and dare to come up with solutions.
  •        Proven ability to lead a team to drive and exceed sales goals.
  •        Superior communication, organization and leadership skills.
  •        Proven ability to motivate, influence and inspire others.
  •        Ability to prioritize and handle multiple tasks.
  •        Demonstrated conflict management and resolution skills.
  •        Excellent attention to detail.



  •        2+ years in a leadership role.
  •        2+ years experience in luxury retail.
  •        Design experience preferred.


Commitment, Not Complacency

“We believe there are three types of people in the world: those who make things happen, those who watch things happen, and those who let things happen to them.  The successful ones make things happen.”


Who are you?





Restoration Hardware is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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