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Sales Associates, Los Gatos

ID: 3031
Location: CA - Los Gatos (134)
Division: Retail Gallery Stores
Department: Store Locations
Job Function: Retail Gallery Stores - Design/Sales/Stock
Employment Duration: Full Time or Part Time (All In Store Positions)


This is not a job.  It’s a way of life…

We believe “this is personal”; the perfect candidate is not seeking a job, but a lifestyle that ignites their passion and is visible in their thoughts and actions.  They have an immediate connection to our Core Values (People, Service, Quality and Innovation) and believe it is a foundation for all their decisions.

At RESTORATION HARDWARE, we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won’t take “no” for an answer.  We value team players, people who are more concerned with what’s right, rather than who’s right.

In everything we do, our philosophy is simple: We want to surround ourselves with what we love. We want to elicit laughter as well as inspire those around us. This is more than our way of finding and selling products; it's a way of life we highly recommend.


Position Description:

Restoration Hardware is looking for Sales Associates.  Please indicate in your cover letter if you are looking for Full-Time or Part-Time work.

The perfect candidate will be an influencer in every aspect of this role both in the community and in our design Gallery.  They have an innate leadership talent and are committed to educating others.  They are innovators with an entrepreneurial spirit and embrace a start up mentality.  They embody the style movement.  They have a refined taste, a sense of style and discerning eye for luxury, and a passion for design.


Primary Responsibilities

  •      Live and breathe Our Core Values.
  •      Greets and welcomes clients with genuine enthusiasm.
  •      Connects and establishes a genuine rapport with all clients.
  •      Allows clients to experience the features and benefits of merchandise, and overcomes any obstacles for clients.
  •      Offers additional merchandise that support or relate to client needs.  Informs all clients of sales promotions.
  •      Inform clients of additional services provided by Restoration Hardware – stores, catalog, and web.
  •      Consistently and accurately follows up on client issues in a timely manner.
  •      Openly communicates feedback to all members of the Gallery team.
  •      Processes register transactions accurately and efficiently.  Assists clients with gift-wrapping and packaging for their purchases.
  •      Maintains visual merchandising integrity by regular cleaning.  Replenishes merchandise on features and shelves.
  •      Speaks to clients about RH assortment passionately and is understands current design trends and how to interpret them.
  •      Processes all reservation paperwork correctly, and provides accurate information to clients.


Skills Required

Job Related Competencies:

  •      Live and breathe Our Core Values, Our Leadership Contract, and Leadership is a Choice.
  •      Ability to hit sales goals and all company expectations.
  •      Ability to visually execute our creative vision.
  •      Ask questions, seek clarity, and dare to come up with solutions.
  •      Ability to prioritize and handle multiple tasks.
  •      Excellent attention to detail.



  •      1-2+ years experience in luxury retail or furniture.
  •      Design experience strongly preferred.


Commitment, Not Complacency

“We believe there are three types of people in the world: those who make things happen, those who watch things happen, and those who let things happen to them.  The successful ones make things happen.”


Who are you?





Restoration Hardware is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. 

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