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Director, Managed Services

Location: Ottawa
Job Code: 100
# of openings: 1


Nova Networks Inc. is growing and we are actively seeking a Director, Managed Services to join our team. 

Nova Networks Inc. is one of Canada's largest providers of IT products and professional services.  We have offices in Calgary, Toronto and Montreal, with our Head Office located in Ottawa.  Nova currently has a mature Managed Services offering for Enterprise and SMB.  As Director, you will be responsible for Enterprise service delivery. Clients include well-known international organizations with complex and mission-critical environments that we manage.

This is a unique and exciting opportunity that will give you the ability to pioneer, own and provide direction to Nova’s Managed Services teams.  It will appeal to someone who thrives in a deadline-driven, fast-paced environment, adapts quickly to change and is motivated by challenging projects.

 Your responsibilities will include, but are not limited to:

  • Providing strategic leadership to a group of dynamic, client-focused individuals

  • Overseeing day-to-day operations of the Network Operations Centre and other teams

  • Providing coaching, guidance and mentorship to the Managed Services team

  • Participating in the development of the policies, architectures and standards

  • Implementing and administering best practices and controls in order to mitigate risk

  • Engaging with clients to ensure a high level of customer satisfaction and quality service delivery

  • Delegation and management of workflows

  • Extensive collaboration with other departments

Candidate should have the majority of the following:

  • Extensive experience managing the delivery of IT services to enterprise-level, multi-national clients

  • In-depth understanding of how Managed Services, NOC, Engineering, Monitoring Tools and Service Delivery Managers work together as an integrated delivery environment

  • Experience in the IT industry, specifically related to infrastructure outsourcing

  • Proven abilities in establishing and maintaining effective client relationships

  • University/College degree in a related technical discipline

  • Certifications, such as: CCNA, ITIL, PMP or others

  • Currently hold or able to obtain security clearance

  • Ideally, bilingual in both official languages

Nova Networks offers a comprehensive healthcare plan, which includes medical, dental, vision, LTD and life insurance.  Because of our breadth of services, you’ll enjoy an opportunity to work for an organization that is able to offer clients truly full service IT solutions.  We’re a rapidly growing organization with a family atmosphere and we respect and understand the importance of work/life balance.  We highly value academic and certification credentials and we will be very supportive of your professional and career development pursuits.  At Nova Networks, you’ll have an opportunity to showcase your talent, take on challenging projects and work with a great group of people!       


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