Diverse Technologies Corporation (DTC) is a certified Service-Disabled Veteran-Owned Small Business that specializes in four core areas: Information Technology, Logistics Support, Financial Management and Staff Augmentation. Our knowledge, experience, management strategy and technical expertise combined equal a team of professionals dedicated to providing solutions that make a difference. Our Mission is to provide innovative cost effective solutions that exceed our customers’ expectations and create a challenging and rewarding professional work environment for DTC employees.
Monitor various systems’ performance, troubleshoot system problems, and conduct technical diagnostic analysis to determine the source of the hardware and/or system problem and develop data recovery methods if necessary.
Develop and provide support services, including instructions, guidance, and training relative to the use of installed applications and systems.
Implement applicable patches including Information Assurance Vulnerability Assessments (IAVAs), Information Assurance Vulnerability Bulletin (IAVBs), and Taskings (TAs) for their computing environment (CE).
Apply security requirements to the operating system for computing environment (CE) used in their current position.
Configure and administer Dynamic Host Configuration Protocol (DHCP), Domain Name Server (DNS), Windows Internet Naming Service (WINS), Active Directory (AD) and Transmission Control Protocol/Internet Protocol (TCP/IP) support.
Receive, process, and report final response/actions for the customer's Computer Emergency Response Team (CERT) Taskings and IAVAs to curtail vulnerabilities.
Search computer and system logs for unauthorized entry attempts or activity and reporting any findings.
Information Assurance (IA) Functions:
Examine potential security violations to determine if the CE has been breached, assess the impact, and preserve the evidence.
Support, monitor, test, and, troubleshoot hardware and software IA problems pertaining to the CE.
Recommend and schedule IA-related repairs in the CE.
Ensure that hardware, software, data, and facility resources are archived, sanitized, or disposed of in a manner consistent with system security plans and requirements.
Perform system audits per the direction of the KO or COR to assess security related factors within the CE.
Provide Software Support:
Provide software support to include any subsequent releases/upgrades/patches, configuration, troubleshooting and resolution for various commercial software packages.
Provide software integration, identification of products to meet customer’s requirements current and future.
Provide technical support on software installation and configuration.
Utilize approved automated systems to remotely deploy all applicable software upgrades, patches, and mandated CERTs.
Maintain IT inventory database for control and location of IT assets.
Provide software support to include but not limited to the following:
Analyze system faults and troubleshoot and run diagnostic tests on operating systems and hardware to detect, troubleshoot & solve problems.
Evaluate and install developed software during various phases of testing.
Review and prepare documentation for systems, tests and installation of software.
Administer systems/environment solutions and supports the planning of system/environment requirements
Required Skills and Background
Experience in installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.
Formal Education & Certification
Ability to troubleshoot/diagnose Microsoft products, including, but not limited to, Microsoft Active Directory (AD) and Windows server/desktop; including all aspects of Windows security and Microsoft desktop products.
Knowledge of Windows AD, Windows networking and administration.
Capability to configure and troubleshoot server equipment, and identify and resolve hardware/software/network malfunctions.
Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) networked environment
Security+ certification or any approved certification demonstrating working knowledge and understanding of applying basic security principles to the computing environment (CE).
Certified knowledge of Microsoft Windows server operating systems and knowledge of applications, System Management Software, Microsoft’s Active Directory (AD), and all aspects of Windows security to include any subsequent software releases/upgrades.
Expertise to install and support server hardware, software and certificates.
Must possess one of the following certifications: GSEC, SSCP, Security+ CE, CISA, GCIH, GSE, SCNA or CISSP (or Associate) AND Must possess one of the following certifications: MCSA, MCSE, MCITP SA, MCITP EA, MCM Windows Server 2008 R2: Directory, MCA Windows Server: Directory, CCAA, GCWN
Technical School, college diploma or university degree in the field of computer science and/or 5-7 years equivalent work experience.
Must be proficient in reading and capable of communicating effectively in English.
Strong written and oral communication skills.
Strong interpersonal skills.
Ability to conduct research into networking issues and products as required.
Ability to present ideas in user-friendly language.
Highly self motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Occasional inspection of cables in floors and ceilings.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
If interested, please send resume to email@example.com
Diverse Technologies Corporation is an equal opportunity / affirmative action employer. We give equal consideration to all qualified candidates without regard to race, color, gender, nationality, disability or protected veteran status.