Career

End User Support Technician / Team Lead

Location: Texarkana, TX
Job Code: 69
# of Openings: 1

Description


Diverse Technologies Corporation (DTC) is a certified Service-Disabled Veteran-Owned Small Business that specializes in four core areas: Information Technology, Logistics Support, Financial Management and Staff Augmentation. Our knowledge, experience, management strategy and technical expertise combined equal a team of professionals dedicated to providing solutions that make a difference. Our Mission is to provide innovative cost effective solutions that exceed our customers’ expectations and create a challenging and rewarding professional work environment for DTC employees.

DTC is looking for an End User Support Technician / Technical Team Lead for our contract in Red River, TX.

 

Responsibilities

Support and maintain in-house computer systems, desktops, and peripherals, includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. This individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Provides hardware/software installation, updates, configuration, troubleshooting and resolution, require diagnostic assistance at all levels to users of automation to determine the cause and resolution of problems encountered in the use of hardware and software. Refer, escalate and report unresolved problems and outages to enterprise technical support teams for assistance as required. Support to all IT equipment, to include network servers, PCs, printers, scanners, portable computers, switches, routers, Blackberry devices, Multi-Functional Devices (MFDs), desktop video systems/video teleconference and projection systems that are hooked to a laptop or PC, docking stations and any external peripherals (e.g., CDROM-R/DVD, CDROM-RW, CAC readers, etc.), wireless equipment, and other miscellaneous IT equipment (equipment is located throughout multiple buildings). Manage and perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices, surveying new installations and moving IT equipment as requested; provide support to servicing peripherals, such as printers and update associated equipment Asset Management records in accordance with policy. Provide support CAC (Common Access Card) deployment; install smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting, guidance and training to personnel on use of the CAC card and its software certificates; and provide on-site service for multiple divisions and other remote customers on an as required basis.

Requirements

Technical School, College diploma or university degree in the filed of computer science and/or 2 years equivalent work experience. One of the following Certifications: GSEC, SCCP , Security+ CE, CISA, GSE, GCIH or CISSP (or Associate) and One of the following Certificates: MCDST, MCITP EDST, MCITP EDA, MCM, MCSA Windows 7, MCSE Desktop Infrastructure, MCTS Windows 7, MCP Windows XP - Exams 70-270, 70-271 and/or 70-272.
Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet protocol (TCP/IP) networked environment. Certified in a currently supported Microsoft Windows desktop operating system(s) with working knowledge of applications, System Center Configuration Manager, Microsoft's Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades. Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printer, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (sip drives, external zips, scanners, etc).
Knowledge

Must be proficient in reading and capable of communicating effectively in English.
Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement. Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders, and IBM's Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output.
Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.


If interested, please send resume to jobs@diversetech.com

Diverse Technologies Corporation is an equal opportunity / affirmative action employer.   We give equal consideration to all qualified candidates without regard to race, color, gender, nationality, disability or protected veteran status.





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