The Marketing Store is a privately held, global promotions agency. We are an established leader in global marketing services and are committed to bringing innovation and award winning creativity to our blue chip clients. Our people turn pure imagination into fantastic products and promotions.

Account Supervisor, (Nashville Office)

Location: Toronto
Job Code: 345
# of openings: 1



Account Supervisor, Nashville Office

The Marketing Store is a global company that brings the spirit of brands to life. Our clients include a wide range of the worlds’ top brands and marketers. We have a positive culture and work environment that promotes personal and professional growth.

In 2011 the Great Place to Work Institute ranked The Marketing Store as one of the Best Workplaces in Canada.

Reporting to the Account Director, the incumbent is responsible for managing and delivering the annual execution of an Automotive CRM Program for a major OEM. This individual will work closely with the client at their national head office as well as with internal team members and play a pivotal role in the program delivery.

Duties and Responsibilities

  • Grows organic new business with existing clients working closely with the Account Director as required to sell through incremental projects
  • Develops consumer insight-driven creative briefs based on client/agency input
  • Proactively reinforces and develops team culture and relationships between US and Canadian offices
  • Ensures that all new business initiatives and client projects are completed on time and on budget, and that all agency work meets client and agency objectives
  • Develops a solid understanding of the client’s business/industry and how key strategic issues impact client/agency objectives
  • Learn and understand technical aspects of integrated CRM systems
  • Leads and manages client projects acting as the primary interface between mid-level client contacts and various agency departments
  • Leads meetings (internal and client) and delivers presentations clearly, effectively and with confidence
  • Manages staff, program budgets and produces monthly status reports to review internally and with the client
  • Reviews estimates/billing and approves invoices within budgets
  • Evaluates copy, layout/artwork, and production materials, and makes suggested revisions prior to concepts being submitted to client
  • Anticipates delays, estimates overages and addresses such with clients in a proactive manner
  • Provides effective and timely communications to agency teams, clients and outside suppliers through contact reports, etc.
  • Participates in ad hoc special projects as required, and other tasks as assigned

Required Skills and Competencies

  • Professional and presentable with a strong business acumen
  • An outstanding relationship builder with strong collaborative skills
  • Post-secondary education in a relevant field, or equivalent experience, MBA is an asset
  • Strong client facing skills and the ability to communicate with confidence
  • Excellent MS Excel, PowerPoint, and MS Word skills
  • Minimum 5 years experience working in account management, ideally in the marketing and communications field
  • Experience with automotive marketing and direct mail promotions is an asset
  • Experience with Social Media concepts and delivery
  • In-depth experience working on multi-channel B2B and B2C CRM communications, promotions and campaigns at an intermediate to senior level in an agency environment
  • Minimum 3 years experience working in a management capacity
  • Experience managing client budgets, billing, and timelines
  • Solutions-focused thinker
  • Highly motivated and organized with an ability to work independently, under tight deadlines and shifting priorities in a fast-paced environment
  • Excellent oral and written communication skills
  • Analytics experience is an asset

Thank you for your interest in The Marketing Store. Please note that we will only contact candidates who are selected for an interview.

The Marketing Store is an equal opportunity employer. 


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