Senior Technical Engineer (On-site) - Toronto

Location: Canada
Job Code: 250
# of openings: 1

Description

As Senior Technical Engineer, you will be responsible for providing on-site hardware and software technical support at one of Sandvine’s strategic accounts in Toronto. You will perform a number of dynamic activities, representing Sandvine and taking a lead role in supporting the customer. 

You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment while also communicating the features and benefits of Sandvine solutions. 

Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.

Responsibilities:

  • Providing high-quality hardware and software technical assistance including installation, configuration, design, troubleshooting and problem replication of Sandvine products and solutions
  •  Reproducing customer problems, and coordinating fixes by engineering department
  •  Documenting all actions taken toward resolving customer issues in contact tracking database
  • Install, change, and move existing Sandvine devices
  • Change management activities including installation of software maintenance updates for all devices and solutions
  • Daily monitoring of system health, KPIs, logs, alarms
  • Daily routine maintenance as required
  • Complete or coordinate maintenance window activities
  • Regression test in lab for each maintenance or minor releases
  • Application backup for configuration files and monitoring of backup database where applicable
  • Submitting and escalation of requests into Sandvine HQ support
  • Sandvine product inventory management
  • Pro-active approach to problem and risk management

 

Qualifications:

  • Minimum of 7 years experience in a technical role
  • Degree or diploma from a technical institute
  • Hands-on Unix experience (BSD/Linux/Solaris)
  • Technical background with a strong understanding of networking (specifically IP related technologies)
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Juniper or other network hardware manufacturers – a valuable asset
  • Experience in a mobile environment
  • Excellent troubleshooting, investigative, and communications skills
  • Experience with programming and/or scripting, SQL databases, network traffic monitoring, or firewall technologies
  • Experience in a technical product lab setting or operational network environment – a valuable asset

 

 

We thank all applicants, however, only those selected for an interview will be contacted.

 

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