M2M Technical Support Specialist
|Location:||San Diego, CA|
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Providing Level 2 and Level 3 internal/external facing Machine-to-Machine Management Center (M2MMC) support
This exciting opportunity will provide extensive industry standard as well as Verizon proprietary technical training and will require after-hours and on-call availability. Candidate will be Responsible and accountable for providing customer service, technical support, troubleshooting and problem resolution to customers in a 24/7 Service Desk Environment. Answer incoming calls and respond to e-mails, log incoming calls and customer data into SalesForce.com and meet the established service level agreements. Candidate will also closely collaborate with Network Engineers and Software developers to resolve issues.
Required Skills & Experience:
Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing. Verizon is an Equal Opportunity Employer.
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