Customer Engagement Marketing Manager

Description

In 2010 ABB acquired Ventyx, a global leader in power and automation technologies. In 2012, Ventyx joined forces with Mincom, a pioneering leader in Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) software for mining and transportation. The market leading strengths of both Ventyx and Mincom coupled with ABB Network Control brings more than 120 years of experience delivering enterprise solutions specifically designed to support the needs of global companies in asset-intensive industries. Leveraging the foundation of this unique heritage and industry expertise allows us to offer our customers an unparalleled range of innovative solutions.

At Ventyx we believe our employee value proposition is unique. Headquartered in Atlanta, as an innovative market leader with 2600 people spread across 40 offices in all major regions of the world, we aim to lead the way in everything we do and are continuously looking for experts in their field who share this vision.

Job Description

AS Customer Engagement Marketing Manager, you act as the voice of the customer – singing our praises from the rooftops and ‘traffic-managing’ any feedback through our advocacy, key account and customer community programs. Taking the lead in our customer engagement marketing will see you strategize on how to engage and communicate with our customers to drive increased satisfaction and reference ability. You will engage with sales, sales enablement, product management and the executive team to foster collaborative approaches to addressing our global customer base. Our industries are very self-referencing so you will be responsible to know how well we are doing, and how we can improve our customer satisfaction in the market. As a global leader in marketing you will drive customer-focused research programs to fruition and be the expert when it comes to our customers.

Primary Responsibilities

• Be an expert with respect to our key customers
• Act as a leader within the company
• Develop quality sales tools and collateral
• Share research, requirements and trends with product management
• Leverage-cross functional teams to execute plans
• Develop a strong understanding of our key customers, solutions and industries
• Measure, analyze and report on customer satisfaction globally
• Work in cross functional teams to foster flagship references
• Oversee the global customer reference program including the coordination of necessary resources to build reference collateral
• Oversee the global online customer community ensuring necessary engagement from key stakeholders
• Develop strategic customer-research marketing programs
• Stay abreast of customer concerns and trends to keep the organization informed
• Roll out customer satisfaction research globally
• Launch customer reference program globally
• Oversee online customer community
• Work with sales and the executive to foster flagship references
• Lead strategic customer-research focused programs including global energy and mining surveys

General Qualifications

• A driven self-starting individual that’s keen to attain results and drive change.
• Innovative, creative and strategic thinker
• Change agent
• Genuine ‘can-do’ attitude
• Perseverance
• Profit / margin focused
• Results orientation
• Polished & Professional

Education and/or Experience

• 5+ years of software industry marketing experience with at least 2 years experience in customer focused programs
• Bachelor’s in business or marketing
• Very strong written communication skills
• Willing to travel 25%
• Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties

If you are looking for an opportunity to work with a global software organization backed by strength of ABB then we look forward to hearing from you.

Knowledge is critical | Drive is essential | Creativity is key

Ventyx invites diversity and employs and promotes people on the basis of their individual qualifications for the job and without regard to race, religion, gender, sexual orientation, national origin, marital status, age or disability. EOE-AA/D/V

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