Office/Clerical/Reception

Description

Core Responsibilities:

Answers incoming telephone calls, determines nature of business, acquires callers name, and directs callers to destination, records message, or forwards call to appropriate voice mail.

Duties/Responsibilities:

• Greets visitors who arrive at office and controls the traffic flow within the office.
• Offers visitors a beverage while they wait.
• Demonstrates exceptional customer service both on the telephone and to visitors.
• Operates telephone equipment to receive and route incoming messages.
• Obtains caller’s name and directs caller to destination or records time of call, nature of business, and person called upon.
• Writes, types, or enters information into computer, using keyboard, to prepare correspondence, statements, receipts, or other documents, copying information from one record to another.
• Proofreads records or forms.
• Sorts and files records.
• Photocopies or scans documents, using photocopier.
• Uses fax machine.
• Distributes incoming faxes from fax machine to appropriate recipient.
• Provides assistance to other personnel when requested or instructed to do so by supervisor.
• May run errands when needed, as directed by supervisor.
• Collects and distributes mail and messages.

Job Requirements:

• Must have high school diploma/GED
• Must have a valid MI driver’s license

Skills Required:

• Keyboarding: 30-50 wpm
• Proficient in Microsoft Suite: Word Excel Outlook Email
• Knows operation of: Facsimile Telephone system Speaks clearly; cooperates with others; remains flexible and responsive; learns quickly