Core Responsibilities:
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Supervises and coordinates activities and work assignments of Trinity Transportation Motor Coach Drivers according to designated schedule; provides customer service to current and potential customers.
Duties/Responsibilities:
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On a daily basis, responds to email, on-line, telephone, and fax inquiries received from customers interested in booking motor coach and scheduling field trips, outings, events utilizing a motor coach or shuttle. Interested parties include public school systems, private schools, clubs, fraternal organizations, municipalities, state and federal governments, etc.
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Assigns and directs the work of Motor Coach Drivers.
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Ensures all trip assignments are covered every day they are scheduled.
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Returns calls to interested parties; determines transportation needs; provides pricing and scheduling information.
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Determines appropriate bus, or vehicle of transport that would meet the needs of the customer and federal/state regulations.
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Receives telephone or radio reports of accidents, delays, fires, equipment breakdowns, and other operating or maintenance difficulties from bus drivers.
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Monitors and records movement and location of buses using GPS tracking.
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Administers and enforces Trinity Transportation attendance policy.
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Reports difficulties and dispatches information, recommendations and instructions to other Trinity transportation departments to maintain, or restore service and schedules.
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Posts information to records, sorts and distributes incoming correspondence, answers telephone, and performs similar duties.
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Keeps a record of incoming messages from customers, bus drivers, local authorities and others regarding service complaints, accidents, breakdowns, failure to provide service, etc.
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Using a computer, inputs reports, business correspondence, forms, and other material.
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Using email develops and sends brief business correspondence to Trinity staff and to customers and vendors.
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Follows-up on time sensitive matters with Motor Coach Supervisor and others.
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Enters customer information into the RBS system; closes the customer sale, allowing the customer to be billed.
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Dispatches extra vehicles and emergency crews to scene of accident or breakdown, advising them of location of trouble.
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Maintains log of scheduled runs, numbers of vehicles, and names of drivers.
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Records all calls and emergency response situations.
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Meets with employees and Human Resource Director to resolve customer complaints and employee complaints.
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Provides regular feedback to Motor Coach Dispatch Supervisor regarding Bus Driver performance.
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Investigates customer/client complaints regarding Trinity services and customer / parent complaints regarding Trinity employees.
Job Requirements:
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Keyboarding: 30-40 wpm
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Proficient in Microsoft Suite: Word Excel Outlook Email
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Knows operation of: Facsimile Telephone system
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Must have high school diploma
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Must have a valid MI driver’s license
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Speaks clearly; cooperates with others; remains flexible and responsive; learns quickly. Is able to read and understand geographical maps.
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