Core Responsibilities:
Supervises and coordinates activities and work assignments of Trinity Transportation School Bus/Motor Coach Drivers and Bus Attendants according to designated schedule; conveys importance of student passengers safely and courteously.
Duties/Responsibilities:
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Monitors and records movement and location of buses using GPS tracking, radio and telephone communication
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Receives telephone or radio reports of accidents, delays, fires, equipment breakdowns, and other operating or maintenance difficulties from bus drivers, and takes necessary steps to resolve problems efficiently
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Responsible for the development, administration and maintenance of School Bus/Motor Coach Driver and Bus Attendant work schedules
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Assigns and directs the work of School Bus/Motor Coach Drivers and Bus attendants
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Communicates with the customer for last minute added routes and trips
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Ensures all school bus routes and various trip assignments are covered every day they are scheduled
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Communicates and verifies with Reservations Department that trip information is accurate
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Administers and enforces Trinity Transportation time and attendance policy
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Reports difficulties and dispatches information, recommendations and instructions to other Trinity transportation departments to maintain, or restore service and schedules
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Dispatches extra vehicles and emergency crews to scene of accident or breakdown, advising them of location of trouble
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Communicates with Mechanics to arrange transportation of vehicles to and from off-site repair facilities
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Maintains log of scheduled runs, numbers of vehicles, and names of drivers.
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Records all calls and emergency response situations
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Makes report of all accidents
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Maintains and updates vehicle breakdown board
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Meets with employees and Human Resource Director to resolve customer complaints and employee complaints
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Provides regular feedback to Terminal Manager regarding Bus Driver and Bus Attendant performance
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Investigates customer/client complaints regarding Trinity services and customer / parent complaints regarding Trinity employees
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Has authority to recommend suspension to Terminal Manager
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Has authority to recommend disciplinary action to Terminal Manager
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Meets with Bus Drivers, Bus Attendants in order to communicate infractions of operating regulations and/or customer/parent complaints
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Conducts disciplinary sessions if requested by Terminal Manager
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Writes and signs disciplinary notices
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With approval, has authority to discharge employees
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Makes a formal record of all suspensions and disciplinary actions
Job Requirements:
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Keyboarding: 30-50 wpm
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Proficient in Microsoft Suite: Word Excel Outlook Email
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Knows operation of: Facsimile Telephone system Must have high school diploma
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Must have a valid MI driver’s license
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Speaks clearly; cooperates with others; remains flexible and responsive; learns quickly. Is able to read and understand geographical maps.
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