Summary: Plan and administer policies relating to all phases of transactional and strategic HR activities by performing the following duties personally and/or with the support of a service team. The candidate must have experience working with multiple small- to mid-sized enterprises and can demonstrate a history of providing astounding customer care. 

 

 

Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance.

 

Recruit, interview, evaluate, and select employees to fill vacant positions utilizing an applicant tracking system, and other technologies.

 

Plan and conduct new employee orientation to foster positive attitude toward company goals.

 

Manage and document employee and client service activities in a customer relationship management system. This may include client project plans, strategic and transactional HR related activities such as hires, promotions, transfers, performance reviews, terminations, and employee statistics.

 

Coordinate management/employee training and performance management utilizing on line programs and HR software.

 

Advise management in appropriate resolution of employee relations issues.

 

Respond to inquiries regarding policies, procedures, and programs.

 

Administer performance review program to ensure effectiveness, compliance, and equity within organization.

 

Administer salary administration program to ensure compliance and equity within organization.

 

Provide support with benefits programs, vacation, sick leave, leave of absence, and employee assistance.

 

Investigate accidents and prepare reports for insurance carrier if required.

 

Conduct wage surveys within labor market to determine competitive wage rate.

 

Prepare budgets and cost analysis on a variety of human resources projects.

 

Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations.

 

Prepare reports and recommend procedures to reduce absenteeism and turnover.

 

Conduct client expectation meetings to review service history and develop a service plan for strategic HR service delivery.

 

Represent organization at personnel-related hearings and investigations as needed.

 

Maintain close and constant contact with client companies to establish a proactive service relationship and promote retention.

 

Support the organization’s high standards for Customer Care while performing as a key member of a service team. 

 

Undergraduate Degree in related field required, Master's Degree preferred, with three to five years related experience and/or training, or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals is a must. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is also required.

 

Must have the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. The candidate must also be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

 

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge of HR Pyramid or related Human Resource systems, Internet, Darwinet Payroll system required. Must be proficient in MS Office, to include Word, Excel, PowerPoint and Outlook.

 

PHR / SPHR or related certifications required.