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Valet

Location: New Orleans, LA
Job Code: VA0201

Description

ESSENTIAL PURPOSE OF THE POSITION:
 
This position is responsible for providing a welcoming environment and efficient valet services in accordance with guest’s expectations and established performance standards. The position is also responsible for the following, but not limited to:
 
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
 
  • Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.
  • Efficiently and safely retrieve all vehicles, announce guest/party name and match claim ticket numbers to ensure delivery of the correct vehicle to each guest.
  • Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.
  • Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
  • Inform guests/visitors of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.
  • Offer luggage assistance as needed or requested. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Assist physically challenged travelers and other guests with special needs.
  • Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them.
  • Always speak professionally and graciously, smile, and maintain eye contact.
  • Possess thorough knowledge of the location/hotel’s services, outlets and daily functions/events to proactively inform guests/visitors.
  • Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
  • Display a professional posture and post up in designated area on front drive.
  • Maintain an assertive awareness of the front drive area and look for opportunities to initiate service.
  • Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome.
  • Open and close all vehicle doors for guests/visitors arriving/departing the location.
  • Obtain guest/visitor name and inquire as to the nature of their visit.
  • Safely run/jog to and from parking areas when retrieving and parking vehicles.
  • Inspect the exterior of each incoming vehicle and note any damage on the ticket.
  • Perform additional duties and tasks as assigned.
  • This job description is subject to change at any time at the discretion of management 
EXPERIENCE/REQUIREMENTS:
 
  • Must be at least 18 years old and possess a high school diploma or equivalent
  • Must submit to and pass a drug screen and criminal background check
  • Possess proficient driving skills with the ability to operate both automatic and standard transmission equipped vehicles
  • Must be able to calculate parking charges manually and make change without the use of a calculator. Must pass math assessment
  • Possess attention to details when reconciling transactions
  • Possess an outgoing and enthusiastic personality
  • Demonstrate exceptional oral communication skills by conveying information effectively
  • Possess knowledge of local area and surrounding attractions
  • Demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Maintain a professional personal and uniform appearance in accordance with Company standards.
  • Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
  • Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Must be able to work flexible shift hours (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, walking and running (intermittently); ability to lift 50 lbs. and push a bell cart
  • Must be able to meet the following MVR guidelines:
Ø Current and valid driver’s license.
Ø Proof of insurance (state minimum)
Ø No “Major” violations within a 3 year period (DUI, speeding over 21+mph, driving without a license, etc)
Ø No more than two “Minor” violations in a 3 year period (accident, speeding < 21mph, other moving violations)




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