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Reporting to the Director, Support Program Management, this Project Manager position will support the project management duties required to implement new Client Services programs such as the delivery of new service products, the restructuring of the business, and the integration of new business models, often via company acquisitions.
This position will work individually and with stakeholders to plan, progress and see to completion several independent initiatives primarily driven out of the Client Services organization. This position will manage the day to day implementation, migration and consolidation to a new CRM solution over the next year, in a staged, global rollout impacting thousands of customers. Specifically, this role will drive the migration through best practices and management of a technical team of integrators, contractors, and an in house team of knowledge experts.
Ensures that all capabilities delivered align with original business objective; quality and consistency of design, testing, and integration testing cycles and deliverables; technical documentation is kept up to date (run books, process diagrams, etc).
This person will track and resolve CRM issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. This position will also track specific project spending plans.
Other projects include the creation of a consolidated and comprehensive program to ensure customers are properly notified of production incidents/outages. This will require working with stakeholders in Engineering, Product Management, and IT to ensure consensus of plan.
Working to ensure that Client Services staff are ready for new products, this position will spearhead the collection of required elements to prepare the Support organization for major product releases.
This position will work individually and cooperatively in a team environment, and contribute to the growth and success of clients, colleagues, the department, and the Company, ensuring that project management best practices are followed at all times.
Must possess excellent project management, problem-solving, analytical and time management skills.
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public in 2012.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.
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