Spa Desk Attendant

Location: Arden Hills Resort Club & Spa
Job Code: 3
# of Openings: 2

Description

Job Summary: 

To offer each and every member an exceptional customer experience.  Expedite all guests in and out of the boutique area in a timely manner, book appointments, perform service cycle, answer phones, and offer information as needed. Responsible for facilitating the day-to-day operations of the Spa and Boutique in a professional and positive manner.

 

Department:

Spa

 

Reports to / Supervision Received:

Spa Desk Supervisor/Spa Manager

 

Employment Status:

Part-Time

 

Essential Functions:

  • Make a positive first impression on behalf of the Spa and Boutique.
  • Greet guests both in person and on the phone while following appropriate scripting and greeting procedures.
  • Facilitate the flow of appointments.
  • Efficiently schedule appointments for massage therapists, estheticians, and nail technicians.
  • Remind guests of the 24 hour cancellation policy when making, canceling or rescheduling appointments.
  • Communicate appointment bookings and changes with massage therapists, estheticians, and nail technicians.
  • Assist with calling guests if they need to be rescheduled and rectify conflicting appointments immediately as it is required.
  • Learn and operate the computer system and all necessary functions.
  • Promote all services within the Spa and Boutique.
  • Be solely responsible for your workstation and the changes and/or transactions generated under your password.
  • Perform service cycle: escorting guests to service areas, preparing guests for services, and offering guests food and beverages.
  • Resolve any issues and/or relay all problems/concerns to management in a timely manner.
  • Assist guests with gift packages, gift certificates, and tours as needed.
  • Send correspondence, menus, or package information as requested.
  • Retail, stock, and be familiar with all products in the Boutique.
  • Monitor facility cleanliness and supplies, including replenishment of supplies as needed.
  • Other duties as assigned.


 

Qualifications, Knowledge, Skill and Experience:

 

Minimum Education (or substitute experience) required:

  • High School diploma or equivalent is preferred but not required.

Minimum Experience required:

  • Previous customer service experience is required.
  • Experience at a salon, spa, or beauty store and/or interest in the industry is preferred.        

Skills Required:

  • Strong interpersonal and oral communications skills.
  • Strong phone and computer skills.
  • Knowledge of principles and processes for providing customer and personal services.
  • Professional demeanor.
  • Fluent ability to read, write and speak English.
  • Ability to work with a team.
  • Positive attitude, professional manner and appearance in all situations.
  • Efficiently handle multiple duties under pressure with minimal supervision.
  • Ability to work flexible hours as required including evenings, weekends, and some holidays.

Other:

  • Must be at least 18 years of age to apply.
  • All candidates will be subject to passing a pre-employment drug screen.

 





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