Spa Desk Attendant

Description

Job Summary: 

To offer each and every member an exceptional customer experience.  Expedite all guests in and out of the boutique area in a timely manner, book appointments, perform service cycle, answer phones, and offer information as needed. Responsible for facilitating the day-to-day operations of the Spa and Boutique in a professional and positive manner.

Department:

Spa

Reports to / Supervision Received:

Spa Desk Supervisor/Spa Manager

Employment Status:

Part-Time

Essential Functions:

• Make a positive first impression on behalf of the Spa and Boutique.
• Greet guests both in person and on the phone while following appropriate scripting and greeting procedures.
• Facilitate the flow of appointments.
• Efficiently schedule appointments for massage therapists, estheticians, and nail technicians.
• Remind guests of the 24 hour cancellation policy when making, canceling or rescheduling appointments.
• Communicate appointment bookings and changes with massage therapists, estheticians, and nail technicians.
• Assist with calling guests if they need to be rescheduled and rectify conflicting appointments immediately as it is required.
• Learn and operate the computer system and all necessary functions.
• Promote all services within the Spa and Boutique.
• Be solely responsible for your workstation and the changes and/or transactions generated under your password.
• Perform service cycle: escorting guests to service areas, preparing guests for services, and offering guests food and beverages.
• Resolve any issues and/or relay all problems/concerns to management in a timely manner.
• Assist guests with gift packages, gift certificates, and tours as needed.
• Send correspondence, menus, or package information as requested.
• Retail, stock, and be familiar with all products in the Boutique.
• Monitor facility cleanliness and supplies, including replenishment of supplies as needed.
• Other duties as assigned.

Qualifications, Knowledge, Skill and Experience:

Minimum Education (or substitute experience) required:

• High School diploma or equivalent is preferred but not required.

Minimum Experience required:

• Previous customer service experience is required.
• Experience at a salon, spa, or beauty store and/or interest in the industry is preferred.         

Skills Required:

• Strong interpersonal and oral communications skills.
• Strong phone and computer skills.
• Knowledge of principles and processes for providing customer and personal services.
• Professional demeanor.
• Fluent ability to read, write and speak English.
• Ability to work with a team.
• Positive attitude, professional manner and appearance in all situations.
• Efficiently handle multiple duties under pressure with minimal supervision.
• Ability to work flexible hours as required including evenings, weekends, and some holidays.

Other:

• Must be at least 18 years of age to apply.
• All candidates will be subject to passing a pre-employment drug screen.