Poker Supervisor Dual Rate

Location: Hooters Casino Hotel
Department: POKER

Description

Supervisory
Duties:             Directly supervises Family Members in the Poker Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 
Summary of Job Duties:
The primary objective of a Poker Room Dual Rate Supervisor is to provide guests to the highest degree making their stay at the Hooters Casino Hotel the greatest casino experience they ever had as well as provide supervision and ensure game security.
 
Specific and Essential Responsibilities and Duties:
·         Watches participants in games to detect cheating, identify rule violators, and observe persons designated by superior.
·         Speaks or signals to supervising personnel using hand, telephone, or voice to identify and supply information about suspected violators.
·         Calculates winnings to verify payment made by dealer.
·         Must be able to arrive for work with a positive and friendly attitude ready to have fun with our guests.
·         Must have leadership qualities, support and promote the importance of teamwork.
·         Have the ability to coach and assist dealers in your section and promote enthusiasm and fun between dealers and players.
·         Have strong knowledge of poker games, including payoffs and procedures.
·         Will be required to learn and follow Gaming Control Regs and Internal Control Procedures.
·         Check for proper identification of a patron appearing to be under the age of 30 years old.
·         Express a willingness to learn new skills.
·         Be willing to follow all current company and departmental policies and procedures, as well as those that may be introduced in the future.
·         Promptly report any problems or irregularities to a supervisor when on property.
·         Must be willing to work weekends, holidays and overtime when needed.
 
General Job Responsibilities and Duties:
To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:
  • Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them.
  • Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
  • Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
  • Stress Tolerant – Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective.
  • Flexible – Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
  • Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
  • Quick Learning – Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes.
  • Communicating – Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others’ attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers.
  • FamilyWorking – Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of Family spirit.
  • Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.


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HOOTERS CASINO HOTEL 115 E Tropicana Ave • Las Vegas, NV • 89109
PH 702-739-9000 • Reservations 1-866-LV-HOOTS (866-584-668)
Copyright© 2009 HOOTERS CASINO HOTEL