Hooters Girl on the Restaurant Floor (Server)

Location: Hooters Casino Hotel
Department: HOOTERS/PORCH DOGS

Description

Summary of Job Duties:
This job requires the Hooters Girl on the Restaurant Floor to interact with and provide great customer service to all of our Guests.  It is required that the Hooters Girl sell food, beverage and merchandise to the Guests. The essence of the job is based on socially acceptable female sex appeal. 
 
Specific and Essential Responsibilities and Duties:
·         Present menus, answer questions and make suggestions regarding food and service.
·         Accurately write order on check or memorize it and then transfer order to POS system.
·         Garnish and decorate dishes prior to serving.
·         Serve food and beverages prepared by the kitchen to Guests.
·         Observe diners to respond to any additional requests and to determine when meal has been completed.
·         Suggestive sell Hooters merchandise to all Guests.
·         Total bill and accept payment.
·         Clear and reset counters or tables at conclusion of each course.
·         Remove dishes, cutlery, glasses and paper product from tables as needed.
·         Complete all assigned side work which may include any combination of the following duties:
-  Fill table condiments which include salt & pepper shakers and sugar/sugar substitute caddies.
-  Wipe down and clean soda, milk, juice, tea, hot chocolate and coffee dispensers. Front and/or back station.
-  Complete wipe down and cleaning of serving station.
-  Wipe down and clean the tray area.
·         Provide an entertaining atmosphere for Guests by dancing, singing, game playing, etc.
·         Participate in Company sponsored and/or authorized promotions to help ensure the success of Hooters Casino Hotel.
·         Adhere to Hooters Girl Image standards at all times during shift.
·         Ready to take photographs with Guests at anytime.
 
General Job Responsibilities and Duties:
To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:
  • Relating to Customers – Quickly build rapport and establishes relationships with Guests. Relates well to different type of guests, listens and gets along well with them.
  • Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
  • Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
  • Stress Tolerant – Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective.
  • Flexible – Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day-to-day routine.
  • Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
  • Quick Learning – Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes.
  • Communicating – Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others’ attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers.
  • Team Working – Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate towards others and promotes a sense of team spirit.
  • Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.


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HOOTERS CASINO HOTEL 115 E Tropicana Ave • Las Vegas, NV • 89109
PH 702-739-9000 • Reservations 1-866-LV-HOOTS (866-584-668)
Copyright© 2009 HOOTERS CASINO HOTEL