Housekeeping GRA - PT

Location: Hooters Casino Hotel
Department: HOUSEKEEPING

Description

Summary of Job Duties:
Perform the daily cleaning of a minimum of sixteen (16) Guest Rooms in the allotted amount of time. Assist Guests and Family Members with needs and requests
 
Specific and Essential Responsibilities and Duties:
·         Sorts, counts, folds, marks, or carries linens.
·         Makes beds.
·         Replenish and/or replace supplies such as drinking glasses, writing supplies, TV Guide, cable movie card, casino information flyers, menu, matches, bibles, and phone books.
·         Renders personal assistance to Guests.
·         Moves furniture, hangs drapes, and rolls carpets.
·         Sweeps, scrubs, and vacuums floor.
·         Vacuums rugs/carpets and cleans upholstered furniture.
·         Cleans restrooms including but not limited to toilets, sinks, showers, vanity area, mirrors and floors.
·         Dusts and/or cleans furniture including but not limited to televisions, credenzas, chairs, soft chairs, headboards, air conditioning units, vanity area, phone, mirrors, sofa, wall and ceiling lamps including all lamp shades, luggage rack as well as picture frames and glass.
·         Washes walls, ceiling, and woodwork, windows, door panels, and sills.
·         Empties wastebaskets, and empties and cleans ashtrays.
·        Replenishes bathroom supplies including but not limited to toilet paper, Kleenex, soap, shampoo and lotion.
·         Ensure all items in room are in working order including but not limited to the television, lights, air conditioning unit, telephone, alarm clock, drapes and curtains and the luggage rack.
 
General Job Responsibilities and Duties:
To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:
  • Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them.
  • Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
  • Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
  • Stress Tolerant – Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective.
  • Flexible – Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
  • Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
  • Quick Learning – Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes.
  • Communicating – Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others’ attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers.
  • FamilyWorking – Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of Familyspirit.
  • Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.


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HOOTERS CASINO HOTEL 115 E Tropicana Ave • Las Vegas, NV • 89109
PH 702-739-9000 • Reservations 1-866-LV-HOOTS (866-584-668)
Copyright© 2009 HOOTERS CASINO HOTEL