Cruise Director

Location: Shipboard
Job Code: 920
# of openings: 1

Description

Key Job Responsibilities for Cruise Directors:

Hosting:

  • The Cruise Diretor drives guest satisfaction scores and on board revenue.

  • Host all major events as directed by the Manager-Cruise Programming, setting the tone with energy & enthusiasm.

  • Promote and support the HAL Entertainment brand identity.

  • Host hotel parties and functions.

  • Host ship tours on embarkation day.

  • Make PA announcements as directed.

  • Host a disembarkation briefing, adhering to approved script.

Management:

  • Conduct regular one-on-one meeting with Event Manager to review policies, discuss opportunities and coordinate solutions.

  • Coach, motivate and rehearse performance with team members to ensure that our overall standards are being met or exceeded.

  • “Hands-on” manage all entertainment events on the floor, including the “look” of your show.

  • Monitor and evaluate guest comments and create action plans for improvements.

  • Foster a positive working relationship with other departments.

Guest Relations:

  • The Cruise Director serves as the company’s ambassador and communicate pertinent information to guests.

  • Be visible around the ship, and at the gangway. Interact with guests and serve as the consummate Host.

  • Coordinate tender operations with the deck department to maximize efficiency and guest satisfaction.

Policies & Procedures:

  • Ensure program plans and MOMs are followed.

  • Follow approved announcement grid and scripts where provided.

  • Comply with all health, safety and environmental policies.

PLEASE INCLUDE A RECENT PHOTOGRAPH OR PROMOTIONAL HEADSHOT WITH YOUR RESUME AND COVER LETTER.



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