Careers


Assistant Manager

Location: London, ON
Job Code: 446448-AsstMan0925
# of openings: 1

Description

Connect with Confidence. Connect with TigerTel. Connect with your Career.

 

 

When you join TigerTel, you'll be joining a group of people passionate about our business and passionate about exceeding our clients’ expectations. 

We work hard… but we also have fun doing it!

The biggest advantage we have over our competitors is OUR PEOPLE

 

Full-Time Assistant Manager, London ON, Winnipeg MB

Position Information
Position Title: Assistant Manager – London Winnipeg Branches
Reports To:     Branch  Manager –  London and Winnipeg

 

About the Position…

The Assistant Manager provides - in a unionized environment in Winnipeg – overall leadership to all branch employees, and direct management support for all members of the branch: Agents, Support (Client Services, Programming,Technical) and Administrative staff. This is an integral leadership position, responsible for ensuring that day-to-day service objectives and cost control are successfully achieved. The Assistant Manager is expected to provide leadership by example, promoting a healthy and positive culture and conducting all activity with the utmost professionalism.

 

Job Duties include (but are not limited to):

Key performance indicators of the incumbent’s success include: achieving branch standards – Operational, Support, Financial and Administration
duties - set by the Branch Manager and ensuring a high level of service quality is maintained.


• Manage all areas of operations and human resources in accordance with the provisions of the collective agreement.
• Ensure branch goals and objectives are clearly communicated to all members of the Operations and support teams.
• Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime    assignment, back-up for absent employees, and shift rotations.

Assistance to be provided by branch level Supervisor(s) or Team Leader(s).
• Manage quality monitoring and coaching program, integral to continuous improvement of service quality, including design of Q/A forms, feedback and coaching.
• Performance Management of agents, support and administrative staff, including completion of annual performance appraisals and administering corrective or disciplinary action when appropriate.
• Responsible for the recruitment, training, motivating and retaining of top caliber agents, support and administrative staff.
• Conduct termination meetings and exit interviews of all hourly-paid and salaried employees.
• Accurately maintain employee files; administer and track employee benefits such as group benefits, sick/bereavement allotments, and vacation entitlements.
• Manage performance and results of industry-related award programs.
• Over all responsibilities for overseeing sales with appropriate costs and time lines associated with new account implementation. Training provided in all sales aspects.
• Act as the on-site point of contact for all Clients; respond to and resolve escalated client/customer service issues.

Assistance to be provided by branch level Client Service Rep. or Supervisor(s) or Team Leader(s).
• Administration duties to include daily activities on the TBS billing solutions, Accounts Receivable and Accounts Payable.
• Manage daily client services, systems programming and technical requirements.
• Be available for after on-call duties as required

 

Working Conditions
• Noise level is quiet to moderate (office environment)
• Some travel is required

 To apply, please submit a cover letter, resume and wage expectations to this post.

If you are looking for a career in a team-oriented environment, please follow the hyperlink to our website and upload your cover letter and resume:

Human Resources:http://ch.tbe.taleo.net/CH07/ats/careers/requisition.jsp?org=TIGERTEL&cws=1&rid=266

We thank all applicants for their interest however, only those selected for an interview will be contacted.

To learn more about TigerTel visit us at www.tigertel.com





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