Inbound Specialist

Location: Calgary, AB
Job Code: 562-IBPT712
# of openings: 1


Connect with Confidence. Connect with TigerTel. Connect with your Career.


The biggest advantage we have over our competitors is our people!  When you join TigerTel, you will be joining a team of people passionate about the call centre industry and passionate about exceeding our clients' expectations.  We work hard... but we also have fun doing it!!


Position: Inbound Specialist – Part Time

About the Position…

As an Inbound Specialist, you will be the front-line contact for our clients’ customers.  You will be responsible for professionally answering inbound calls, providing a superior level of customer service and responding effectively and thoroughly to the customer’s needs. 


 ** Please note: shifts for this position may be scheduled between the hours of 6:00 a.m. and midnight.


Attributes our team members are expected to have:

·          Superior communication skills (Able to read, write and speak English fluently)

·          Detail orientated

·          Ability to multi-task in a fast paced but quiet office environment

·          Self-motivated and results driven

·          Able to investigate, probe with a desire to resolve customer issues with confidence

·          Ability to work as a team or independently

Knowledge, Skills & Abilities Required:

  • Minimum high school diploma
  • Flexibility to work varying shifts or additional hours as dictated by business needs
  • Professional and courteous telephone manners
  • Ability to listen and communicate clearly and effectively both verbally and in writing
  • Proficient computer/keyboarding skills (Windows based environment)
  • Technically inclined with wireless phone systems
  • Mature, reliable and punctual

What you can expect from us:

  • Competitive starting wage
  • Performance-based incentives
  • Group insurance, health and dental benefits after 4 months**
  • Paid training, ongoing coaching and support 
  • Opportunities for growth 
  • Variety of shifts available in a 24-hour / 7-day environment  (premium paid to Specialists working overnights)

** Upon successful completion of the probationary period & provided you meet the minimum number of qualifying hours



Interested applicants should submit a cover letter and resume to Mardi Kear, Operations Manager ( 

** NB: All candidates being considered will be required to undergo a Criminal Records Check

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