Product Specialist

Description

Tesla is looking for bright and outgoing individuals to join our retail team. This position will provide flexible hours, around 20-25 hours per week.

About Tesla

Tesla's goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Tesla has delivered more than 2,400 Roadsters to customers worldwide and received more than 13,000 reservations for Model S. Model S, the world's first premium sedan to be engineered from the ground up as an electric vehicle, began deliveries to U.S. customers in June of this year and was named Motor Trend's prestigious 2013 Car of the Year.

The Role                          

The primary goal of the Product Specialist is to provide a fun educational experience for customers who come into the Tesla retail store. The Product Specialist will accomplish this by handling all walk in store guests, answering questions, educating the public about the electric drive experience. An implicit responsibility of the Product Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

Responsibilities

• Welcome walk in guests, answer questions and generally manage the customer’s Tesla experience in a positive way.
• Educate the public about the electric car industry through enthusiastic conversations.
• Assist customers with purchases of apparel and keep inventory full and neat.
• Provide high quality customer service to the existing Tesla owner community.
• Keep up with industry trends and best practices.
• Help to develop a new way to market and sell cars to the community.

Requirements

• Strong communication and customer service experience required.
• Positive, enthusiastic and passionate about the changes in the personal transportation industry.

• Ability to understand and convey business issues and technical concepts.
• Strong sense of team mentality and reliability.
• Ability to work evenings and weekends in a retail environment, retail experience a plus.

• Must have and maintain a valid driver’s license and an acceptable and safe driving record. 
• Bilingual in Mandarin Chinese or French a plus.