Dispatch Customer Service Assistant
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Cascade Carriers L.P.
DISPATCH CUSTOMER SERVICE ASSISTANT
Location: Calgary, AB
The Dispatch Customer Service Assistant position is an entry level position within the dispatch team working a regular day schedule. The suitable applicant will be trained and have the ability for upward mobility to a dispatch position and a willingness to work 12 hour shifts, with a 4 on/ 4 off schedule. The Customer Service Manager and Customer Service Coordinator will provide training and ongoing support for the position.
Ø Accept incoming orders from customers via phone, fax, EDI and email.
Ø Gain an understanding of the AS400 environment, customers and commodities
Ø Build orders for dispatchers
Ø Track and generate reports in Excel from information gathered from within an AS400 system to measure fleet utilization, loads, and drivers.
Ø Facilitate communication between terminal and driver by responding to and sending messages via satellite messaging systems.
Ø Excellent communications skills, both oral and written.
Ø Capable of working with others, or independently, as the situation dictates.
Ø Possess strong problem solving and decision making abilities.
Ø Requires good keyboarding skills.
Ø Strong organizat
Ø Ability to multi-task and work well under pressure.
Interested and qualified applicants should forward resumes by email to
We thank all interested applicants; however, only those being considered will be contacted.
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