Captain

Location: Washington DC
Job Code: 650
# of openings: 1
Pay range:

Description

Job title:          Captain – Washington, DC

Department:  Operations

FLSA status:   Exempt

Reports to:     Operations Manager

 

Job Summary:

Inspired by a commitment to excellence, the maritime team at Entertainment Cruises creates unforgettable memories for our guests.  The successful captains greet all guests and ensures each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and customer satisfaction; and maintains a high level of profitability.

 

Essential Functions:

Cruise Execution

  • Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide.  This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
  • Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction.
  • Conducts pre-cruise meetings and communicates to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.).
  • Ensures that staff and guests adhere to all safety standards and procedures.
  • Participates in the execution of the Safety Program, including emergency drills.
  • Participates in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.
  • Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
  • Ensures strict compliance to Emergency Response Plan.
  • Executes other projects as assigned by management.

 

Operations Team Management

  • Recruits non-exempt operations staff (crew) when necessary to fill vacant positions.
  • Delivers training to new crew.
  • Schedules crew according to staffing matrix.
  • Adheres to Company’s performance management guidelines for all discipline and termination situations.
  • Recommends to the Operations Manager the promotion of crew to full-time annual positions.
  • Develops positive working relationships with city department heads and peers.
  • Develops strong teamwork within the staff.

 

Customer Service

  • Resolves guest problems in conjunction with the on-duty Restaurant Manager utilizing strong customer service skills and exercising effective communication skills in keeping with company objectives and customer retention.
  • Oversees the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.

 

Administration

  • Completes all shift records: checklist, logbook, payroll, and documentation of safety training.
  • Ensures that accident reports are completed accurately and promptly.
  • Participates in administration of payroll system including scheduling, checking, transmitting and processing.
  • Executes collateral duties as assigned by Operations Manager: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance.
  • Schedules crew work periods to achieve maximum payroll efficiency.
  • Attends all scheduled meetings.

 

Accountabilities:

The successful captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by quality, service, safety, management evaluation, and feedback from peers on the city’s team and customers.

 

Job Specifications / qualifications:

  • Must currently possess 100 ton license with a satisfactory record
  • Proper office telephone etiquette
  • Communicate effectively in oral and written form
  • Ability to read, write and speak English to comprehend and communicate job functions
  • Effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy
  • Manage multiple priorities/tasks
  • Establish and maintain effective working relationships as required by job responsibility
  • Minimum of 5 years of marine experience.   Preferably to include 2 years as a captain with an outstanding record
  • High school diploma or equivalent
  • Vessel handling and navigation knowledge
  • Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
  • Vessel maintenance and repair
  • Operate vessel in accordance with all Coast Guard rules and procedures.
  • Communicate effectively in oral and written form
  • Analyze and solve problems
  • Demonstrated ability to manage multiple priorities/tasks
  • Establish and maintain effective working relationships as required by job responsibility
  • Persuade and influence people
  • Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
  • Qualified comprehensive background check
  • Work with Microsoft Office applications (especially Word & Excel)

 

For purposes of this job description only, references to “Entertainment Cruises Inc.” are to the following subsidiaries of Entertainment Cruises, Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises, Inc.






Entertainment Cruises, Inc is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by applicable law.



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