Liquor Store Customer Service Representative (part-time)

Location: Liquor Stores
Job Code: 149
# of openings: 1

Description

Liquor Store Customer Service Representative
Position Profile
 
Status: Part-time temporary position, non-exempt
 
Salary: $9.00 to $12.00 per hour
 
Benefits: Does not qualify for benefits
 
Location: One of three liquor store locations
 
Hours: Typically 20 hours per week including evenings, weekends and holidays.
 
Reporting Relationship: Reports to Liquor Store Manager
 
Liquor Operations
The Liquor Store Operations generate nearly $10 million in sales annually providing about $1 million in profits that go back to the City. The profits generated by the liquor stores are used to fund several City projects including the pavement management program, facility maintenance and replacement of playground equipment.
 
Position Details
The Liquor Store Customer Service Representative supports liquor operations by creating an enjoyable shopping experience for our customers, raising profits that go back to the community, and educating customers on products and merchandise. The primary position responsibilities and areas of impact are:
 
1)    Provides a pleasant shopping experience by welcoming customers in the store, answers questions and makes smooth transactions.
2)    Educates customers on products and merchandise so buyers can make an informed decision.
3)    Ensures the store’s presentation is held to a high standard by cleaning, stocking shelves, and light custodial work.
4)    Follows all policies, procedures and laws related to selling liquor store (i.e. selling liquor to individuals that are 21 years of age and older).
 
While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
 
Position Requirements
 
Education: High school diploma or equivalent (G.E.D.). 
 
Work Experience: Previous retail experience preferred. 
 
Technical Skills: Ability to reconcile cash and receipts, able to obtain knowledge of cash register and point-of-sale procedures.
 
Physical Requirements: This position requires the ability to lift/pull/push/move/carry up to 50 lbs on a regular basis. The ability to bend/stand/reach is also required.
 
City Expectations
All employees are expected to contribute to the success of our organization by demonstrating the shared expectations: Customer Focus, Flexibility, Initiative, Results Orientation, Public Stewardship, and Teamwork.
 
Position Specific Expectations
 
Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
 
Attention to Detail: Able to find errors in work and solve problems; proofreads materials and makes necessary revisions before viewed by recipients; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
 
Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
 
Sound Judgment: Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options.
 
Pre-employment Process
The City of Eden Prairie conducts professional reference and criminal history checks for all employees joining the organization. All final candidates must successfully complete and pass the pre-employment process before their first day of employment.
 
Application Process
 
Application Deadline: Open Until Filled
Review Applications: As Received
Interviews: Within two weeks of receiving applications
Expected Start Date: Negotiable




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