Chinook Keyholder

Description

Chinook Keyholder

Status: Full Time/Non-Exempt
Reports to: Store Manager

The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.

I. PURPOSE OF POSITION

The Keyholder’s primary responsibility is to provide the highest level of customer service by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business. As a Keyholder, you will be an integral part of True Religion’s ability to maintain the high customer service and presentation standards. You will be responsible for performing a wide range of functions from maintaining a clientele book, to merchandising the sales floor, maintaining store appearance and exceed the expectations set forth by the company.

II. DUTIES AND RESPONSIBILITIES

• Supporting store manager with management and coordination of the daily operations of the store.
• Supervising the daily activities of the sales staff in the absence of the manager or as delegated by the manager.
• Engaged in promoting and selling products to ensure customer satisfaction.
• Perform manager functions such as opening/closing, checking in merchandise and preparing and making deposits as needed.
• Partnering with store manager to maximize sales and build high performing teams.
• Developing relationships with new and existing customers to increase sales.
• Attaining quarterly sales and SPH goals.

III. POSITION DIMENSIONS

Scope, Complexity and Autonomy
• None

Decision-Making Authority and Judgment
Supervisory authority over Sales Associates

Supervision Received
• Store Manager
• Assistant Store Manager

Supervision Exercised
• Sales Associates

Principal Relationships/Key Contacts
• Director of Retail Stores
• Store Manager
• District Manager
• Assistant Store Manager
• Human Resources

IV. POSITION SPECIFICATIONS

Education and Certifications
High School Diploma. College degree preferred

Experience and Skills
• Must be 17 years or older
• Previous sales experience in high-end apparel environment