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Senior Production Support Analyst – Tier 3 (Linux)
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Linux master? Give us a call (well, apply online).
Questrade Technologies Group (QTG) acts as the back-bone for Questrade. They act as strategic partners with each business unit to help Questrade leverage technology to gain competitive advantage. The team is comprised of very skilled, very committed individuals working collaboratively. They collectively create a unique work environment that is fast-paced and challenging, but also very open and supportive. So are they the serious, geeky-types? No way! Fun, freedom, flexibility is how QTG members describe the work culture here.
And where does the Senior Production Support Analyst - Tier 3 fit into this?
The purpose of the Senior Production Support Analyst is to provide 3rd tier Linux-specific technical support for Questrade applications. Our applications are mission critical and the Senior Production Support Analyst will support and troubleshoot these operations to minimize downtime and ensure success.
What’s it like working as a Senior Production Support Analyst - Tier 3 at Questrade?
As a Senior Production Support Analyst, you will provide 3rd tier technical production support for mission critical brokerage applications and databases. You will investigate and troubleshoot incidents in a timely manner, support database issues and resolutions, and be involved in the configuration and installation of applications. You will work with development, QA, and infrastructure teams to understand applications and resolve incidents.
Need more details? Keep reading...
You will conduct timely investigation and troubleshooting of production technical incidents. You will proactively monitor our production systems, and setup and maintain a framework of application solutions and procedures to report any inconsistencies or potential problems. During mission critical times, you will provide active shift support to applications and monitor batch processes. You will work with vendors and multiple business, development, and quality assurance groups to understand the issues related to production incidents and resolve them effectively and efficiently. You will provide timely updates to our operations groups with regards to the resolution process and time required to resolve an incident, as well as support and maintain an up-to-date issue resolutions database. You will adhere to the consistent incident resolution process and work on its improvement. Further, you will manage packages and perform configuration and deployment of production applications. You will work closely with QA, Development, DBA and System and Network Admin teams to facilitate the change management process. As a senior team member, you will assist and lead junior members of the support team.
So are YOU our next Senior Production Support Analyst - Tier 3? You are if…
Your technical expertise comes from your BS degree and 2+ years of related technical experience supporting critical production systems. You have experience troubleshooting distributed application performance issues, including those that are OS, database, and network related. You possess strong Linux administration and troubleshooting skills, and have working knowledge of at least one Linux shell scripting language. You have an understanding of MS SQL Server, Sybase, Oracle, or MySQL, as well as a working knowledge of networks, routers, TCP/IP and UDP protocols. Your investigation, analysis, and problem-solving skills are well-developed, and you understand change and configuration management processes. You remain focused and do not lose sight of the smaller details, even under pressure. You play well with others and understand the importance of strong communication with other technical teams. You are committed to learning Questrade’s business and may even have an interest in the financial industry.
Some more information you might want to know:
Our production support team is dedicated to ensure that all mission critical applications are up and running during trading hours. In order to maintain close to 24 hour coverage, you are able to work the following rotating shifts, when required:
Sounds like you? Click below to apply!
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