Purpose of the Job:
The Business Banking Operations Consultant will be responsible for ensuring maximum effectiveness, efficiency and co-ordination of business banking process delivery in support of Meridian’s vision and promise to Members. Acting in our Member’s best interests while supporting our Business Banking Delivery Team, you will develop and execute strategies and operational plans to align the operations of this line of business in conjunction with your key business partners You will create a proactive and consistent service environment, which maximizes employee productivity and continually seeks ways to improve processes. Applying your business banking knowledge, you will remain informed of best practices and industry trends, formulate recommendations that will progressively drive operational excellence, and will understand and adapt to the changing business needs and requirements of your business partners.
Key Responsibilities:
Management and Decision-Making
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Develop, maintain, and own all policies and procedures governing the daily operations of commercial banking centres including but not limited to: opening new commercial accounts, creation/set up of new and existing products (CAFT, MOBC, Wires etc), funding and documentation of loans and letters of credit, account profitability analysis, and monthly RIL reporting etc.
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Provides positive leadership and support to team members; creates a vision and establishes individualized, clear objectives for all direct reports
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Cultivates employee engagement; recognizes individual needs and talents, and builds a high performing team that leverages strengths
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Leads a team in the delivery of exceptional service that builds trust through responsiveness, accuracy, consistency, and expertise
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Provides leadership, expert advice, and guidance in the development of company policies and procedures, participation in projects, and evolvement of products and services
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Accountable for the development of annual department operating plans and providing input on strategic direction for the longer term
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Researches emerging trends/best practices in the industry to determine implications of proposed solutions on Meridian’s strategic and department specific priorities
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Fosters actions and behaviours that will drive superior business performance and strategic partnerships; reinforces Member focus, mitigates organizational risk, drives process improvement, and improves ROI
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Responsible for ensuring quality training, tools, and information are readily available to support the business
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Creates a centre of expertise to support business banking operations and the effective fulfillment of sales activities
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Works creatively and strategically with stakeholders to proactively address and resolve operational issues, balancing the interests of our Members with the interests of Meridian
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Ensures departments are structured appropriately to meet the evolving needs of the organization and the type of work that is being supported; building future capability within the team so that service quality is not compromised
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Supports senior management by providing strategic leadership and counsel; creating a line of sight into all services, projects, and initiatives that Business Banking Operations partakes in
Communication
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Builds and maintains effective collaborative relationships with corporate and delivery partners to influence change and develop/implement strategies that maximize the service being supported
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Builds and maintains productive working relationships with key vendors/service providers that can be leveraged to resolve concerns, drive change, and support strategic initiatives
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Leverages experience and internal partners to resolve a diverse range of related issues/situations/problems arising from various projects, initiatives and/or service disruptions
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Produces and presents executive summaries, tailoring to the audience as appropriate
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Demonstrated ability to construct compelling business cases in support of initiatives and/or plans
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Creates and translates vision, strategy and business requirements into clear, actionable goals for direct and indirect reports
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Synthesizes complex organizational issues into manageable parts; provides practical solutions that department and front-line staff understand and value upon implementation
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Summarizes and presents complex information and issues succinctly, at the appropriate level of detail for the intended audience
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Facilitates open communication with management , keeping leadership informed of business activities, performance, opportunities, and recommended courses of action
Impact
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Create a support structure, strategy and tactical plans that will meet the business banking needs of our Delivery Team and our Members
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Develop and implement standard business banking operating procedures, service level standards, and key performance indicators to ensure satisfactory throughput, timely escalations, and Member satisfaction are achieved
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Conduct ongoing analysis on business banking operations/Key Performance Indicators/metrics to highlight trends and make recommendations that will enhance existing systems, processes and/or products
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Contain overall costs and manage business unit resources effectively
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Directly accountable for managing effective vendor relationships and identifying strategic vendors/suppliers/partners to progressively build businessbanking operations
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Ensures that enquiries are delivered in such a way that it is possible to achieve agreed upon SLA’s and measurable quality targets
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Assists with cross-functional projects varying in size and complexity: providing subject matter expertise and consultation; accepting accountability and/or assuming responsibility for outcomes
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Maintain a strong knowledge of industry trends and best practices to encourage innovation and industry leading strategic approaches
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Deliver tangible and measurable operational efficiencies through reduction in errors, decreased cycle time, increased capacity, and/or improved throughput to support future growth
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Utilize out of the box thinking to execute effectively and efficiently on new or existing products and services
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Set effective and stretched performance goals promoting continuous improvement, personal development, and organization vision
Knowledge, Skills and Experience:
Skills
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Excellent written and oral communication skills
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Good judgement in dealing with complex issues and conflict situations
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Creative - not bound by the limitations of conventional wisdom; finds inventive, imaginative & resourceful ways to solve problems or create opportunities
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Works well in a fast-paced, fluid environment, flex with change and ambiguity
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Ability to lead people through change; spearheads new ideas; motivate team into action; encourage innovation
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Forward thinking - capable of assessing impact of decisions on immediate, medium term, and long term outcomes
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Planning skills – finance, resource, strategy, business
Experience
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Ten or more years progressive financial services experience required
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Seven or more years business banking experience
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Five or more years management experience required
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Demonstrated ability and creativity in developing and implementing process improvement initiatives
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Proven track record in developing reporting structures, implementing workflow solutions, and optimizing stakeholder satisfaction
Knowledge/Education
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An undergraduate degree with an economics, finance, or business focus
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Confident in providing advice and direction regarding business banking processes
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Solid knowledge of the business banking products and services, processes, systems, and applications – Ovation, ACE, Microsoft Office
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Solid knowledge of the business unit’s compliance, risk, and regulatory requirement – Credit Union By-Laws
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Knowledge of process improvement principles and techniques is an asset
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Knowledge of business/commercial lending processes and associated documentation
*This position will require occasional travel to attend commercial business centres, leadership meetings offsite, meetings at our Corporate Offices, vendor management meetings, and/or trade shows
Keywords - commercial banking, commercial lending
Competencies
Member Focus - Personally demonstrating that our Members are our highest priority.
Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
Integrity - Doing the right thing by always acting with openness, honesty and respect.
Inspired. Engaged. Impactful.
Thank you for your interest in Meridian Credit Union. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
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