General Information

Client Services Business Systems Analyst III

Location: San Diego, CA   Remote Location:
# of openings: 1   Department:
Employment duration: Full time   Exemption Status: Exempt
Relocation Assistance: N/A   Added to system: 8/4/14 2:41 PM
Job Code: 740.140804.3094    


Client Services Business Systems Analyst III

If you’re interested in a career within a customer-focused, team-oriented environment that rewards innovation, quality, integrity and collaboration, MedImpact Healthcare Systems, Inc. welcomes your application. MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market.   MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Position Summary: 

The Client Services Business System Analyst III will serve as a technical member of the client team and will ensure timely, accurate service delivery as liaison between assigned client(s), client team members, and IT staff.   This individual will collaborate with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes and will match appropriate technology solutions to business needs. They will identify, plan, develop, implement, and maintain business system solutions that support client operational needs and will maintain a current understanding of client file layouts, relationships, logic and how they operate in MedImpact business applications. They will provide technical consultation to the client team and related internal stakeholders. As an integral team member, they will write detailed descriptions of user needs, program functions, steps required to develop or modify business systems and will translate requirements into business, system and functional requirements. In addition this individual will partner with IT Developers in translating requirements into design specifications, develop queries to research, gather data and identify solutions, perform various types of analysis related to business and system changes/enhancements (gap, impact, risk etc.) and actively participate in the creation and monitoring of service and trouble requests from creation to implementation.

As a key player, they will need to  create and maintain related documentation/material pertinent to identified changes, such as work, data or process flows, analytical reports, decision support structures, use cases, business rules, report design/mock-ups, etc. and will ensure that the systems section of the client MedManual is current and properly documented. The Client Services Business System Analyst III will create and maintain project plans including task identification, prioritization, sequencing of project tasks, test plans, and user acceptance testing and will participate in developing and executing communication and training plans relevant to implemented changes. The successful candidate will utilize planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy and will maintain commitment to operational goals in the face of obstacles.  They will collaborate and cultivate positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations and will respond to service failures, resolve issues, and escalate concerns as appropriate. It is important that the Client Services Business System Analyst III promote continuous improvement by ensuring adherence to quality principles and seek out and actively participate in business initiatives that contribute to service excellence. In addition this individual will actively participate in continued professional development to remain up to date on the latest technical, information management enhancements, and data management best practices.


For consideration candidates will need a minimum of a Bachelor's degree from a four-year college or university and four (4) to six (6) years of related experience required, or an equivalent combination of education and experience. Experience in Pharmacy Benefit Management (PBM), Pharmacy, Managed Healthcare (or similar role) is preferred.  Strong proficiency with MS Office (Word, PowerPoint, Excel, Visio and Outlook) to create complex documents, manage schedules, and analyze data is required. To perform this job successfully an individual must be a business user of multiple software applications/processing systems and have working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedOptimize, Visio, and knowledgeable of UNIX operating systems.


This position requires domestic travel of up to 20% of the time.

This position is eligible for Employee Referral Bonus at Level 2



To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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