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Retail Team Member (Multiple Positions)

Location: MO-Kansas City
Company Order Number: 574
# of openings: 1

Description

This position will work during the Zoo's peak season.

 

BASIC FUNCTION: 

To initiate and complete gift sales transactions with zoo visitors in a friendly and positive manner, answer all inquiries for zoo information, and provide superior customer service.

 

ESSENTIAL DUTIES AND SPECIFIC RESPONSIBILITIES:

  • Initiating and completing all sales transactions in gift stores.
  • Greet all customers, suggestive sell, and assist with merchandise.
  • Responsible for handling transactions quickly and accurately, balancing cash drawer, and completing deposit.
  • Provide outstanding customer service at all times. 
  • Maintain updated and thorough knowledge of all aspects of the Kansas City Zoo and Friends of the Zoo in order to answer customer questions and promote zoo programs.
  • Keep work area clean and neat at all times. Make sure that supplies are stocked.  Pick up trash any time you see it.  Always stay busy dusting, cleaning, and straightening areas.
  • Assisting managers with check-in and tagging of merchandise, and visual display work as needed.
  • Report any spills or unsafe conditions immediately.
  • Work cooperatively with other guest services team members.
  • Abide by all FOTZ policies, procedures and operational directives.
  • Perform other duties as assigned by Retail Operations Manager or Asst. Manager.

  •  

PHYSICAL EFFORT:

Active.    Sufficient mobility, vision and hearing are needed to ensure a safe work environment.  Job requires moderate levels of standing, walking, and occasional lifting.


 

WORKING CONDITIONS:

Indoor/Outdoor environment. Must be able to handle extreme temperatures. 


 

RELATIONSHIPS:

Internal: Daily with employees

External: Daily with guests and volunteers


 

SKILLS NEEDED:

Excellent verbal communication skills.

Ability to deal professionally and effectively with all types of people.

Must be able to count change and handle money.

Must be able to operate cash register and other equipment.


 

EDUCATION AND EXPERIENCE:

Must be 16 years of age or older.


 

DECISION MAKING:

None.


 

SUPERVISION:

Supervision required.


 

EMOTIONAL:

Medium.   Hectic environment.  Occasional periods of stress.





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