This is a SEASONAL position and the wage is $8.50 per hour.
Under general direction, an Assistant Reservationist works to disseminate information about the Zoo’s formal and informal educational programs, both on and off site, garner and confirm program registrations, collect and distribute program fees, and coordinate program numbers with associated departments and volunteers. In addition the assistant reservationist will assist school groups during field trips to the Zoo and works to enhance the general guest experience. Assist admissions with greeting guests and FOTZ members, selling admission tickets, memberships, strollers, rides and Group Sales ticketing.
ESSENTIAL DUTIES AND SPECIFIC RESPONSIBILITIES:
Assist admissions with greeting guests and FOTZ members selling admission tickets, memberships, strollers, rides and Group Sales ticketing.
Aggressively and accurately promotes all Zoo revenue opportunities for both the general public and for programs requiring pre-registration.
Enters all registration data into the computer accurately.
Manages on-site and off-site program registration and confirmation with the general public, schools, teachers, and groups.
Collects and distributes all general fees.
Prepares the education department calendar with the assistances of the coordinators.
Disseminates participant and program numbers to respective education coordinators.
Works with coordinators to establish volunteer needs for programs based upon registration numbers.
Interacts with all guests in a professional and friendly manner.
Performs other duties that may be assigned from time to time by the Directors and the Education Reservationist.
Position requires the ability to move about easily among various venues, both in and out of doors. Occasional lifting of 40 to 50 pounds is required.
Position requires ability to remain on feet for long periods of time, climb stairs, bend and stoop.
Position requires no impairment of sight, smell, hearing, touch balance, and agility of movement, which might interfere with ability to work.
Position requires a valid motor vehicle operator’s license.
Position requires being sedentary for extended periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Work is performed in an office and through out the zoo, as well as in spaces allocated for functions both in and out of doors, both on zoo grounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Internal: Daily with employees
External: Frequently with visitors, program participants, parents, volunteers, and community service workers.
Knowledge of computers and use of software, specifically on-line registration programs Outlook, Excel & Word
Must have the ability to learn Gateway ticketing system and the Extranet system
Knowledge of customer service techniques
Knowledge of basic math functions
Ability to learn program offerings and participant requirements
Skill in assessing participant placement
Ability to suggest audience specific programs
Ability to deal professionally and efficiently with all types of people
Patience and tolerance for repetition
Excellent verbal communication skills
Ability to stay calm in stressful situations
Skill in placing and tracking program fees
Exceptional organizational skills
Intermediate typing skills required.
Intermediate data entry skills
Ability to read and analyze information including computer generated data.
EDUCATION AND EXPERIENCE:
High school diploma required, some college preferred
Familiarity with formal and informal education programming practices preferred
Restricted – according to the parameters of the educational program being administered, some latitude will be given to carry out defined work objectives.
High. Frequent short deadlines. Hectic work environment with seasonal periods of high stress.