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Marketing and Sales Consultant I - Future Opportunity

Location: Philadelphia-PA-Future Opportunity

Description

Berkshire Property Advisors, L.L.C. is a national management company that owns and operates more than 90 properties across the US. As a leader in the property management industry for over 4 decades, Berkshire Property Advisors has the one asset that sets us apart from the others –Berkshire people!
Learn the industry from the ground up. Our forward thinking training strategies will give you all the tools and knowledge that you need to succeed.
Dream and imagine yourself going to places and conquering challenges that you never thought possible.
Reach and set your sights on the top! Achieve your goals and relish in your success. Berkshire recognizes a job well done and creates a thriving environment for its people.
Explore the possibilities! With our accelerated growth, there are lots of career opportunities in cities across the country.
We are seeking a Marketing and Sales Consultant I (Leasing) who is fun, creative, enthusiastic, sales and marketing driven, people-lovin soul, who is crazy about finding someone a home and making them happy!
Under the general direction of the Property Manager, the Marketing & Sales Consultant I will own and drive the property's sales. The primary duties are to greet prospects, to professionally present the features and benefits of their assigned property and properly secure leases for Berkshire Property Advisors.
Responsibilities:
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Maintain professional standard of hygiene, appearance and dress.
  • Contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
     Marketing/Leasing
  • Must maintain an 80% or better on all Berkshire Mystery Shopping Reports after six (6) months tenure.
  • Must maintain "Good" (70% or better) Sales and Marketing Performance Progress Report for six months. Must continue to maintain "Good" scores to remain at Level I.
  • Must prepare a Leasing Kit within first week of working on sight. Leasing kit must meet approval standards within 30 days. Kits must be reviewed and approved by the District Manager and/or Marketing Director.
  • Convert 50% (Gross) of your qualified calls to traffic.
  • Strive to close 50% of total gross traffic. Must maintain a 35% Gross Closing Ratio and a 20% Net Closing Ratio.
  • Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
  • Inspect tour routes, models and show apartments daily to ensure cleanliness. When on the property, pick up litter and report needs to the Service Manager/Property Manager.
  • Prepare and maintain refreshments and a hospitality basket in the leasing office, show apartments and/or models. Prepare any daily opening responsibilities and place any advertising materials in eye-catching locations to generate traffic.
  • Know current months budgeted occupancy, current occupancy, and the leasing goals necessary to achieve budget. Know which units are available for lease at all times.
  • Achieve all leasing goals assigned by Property Manager, Leasing Director, or Senior Marketing & Sales Consultant.
  • Greet prospective residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits.
  • Open and close models at beginning and ending of each day including adjusting lights, blinds, radio and HVAC.
  • Answer incoming phone calls prior to the third ring in a cheerful and professional manner and handle each call accordingly whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Property Manager, Property Manager or Leasing Director when appropriate.
  • When handling a new prospect call, greet enthusiastically, determine the prospect's needs, sell the community and apartment homes and strive to make a specific appointment for the prospect to visit.
  • Uncover and Overcome Objections. Maintain an Objections Handling Worksheet.
  • Ask every prospect to lease an apartment the day the prospect visits.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Property Manager for marketing property and for improving resident satisfaction.
  • Assist with preparation and execution of off-site marketing. Assist in maintaining an Outreach Marketing Notebook.
  • Prepare move-in gift and place it in the apartment on the day of move-in.
  • Walk the apartment with the resident at or before move-in.
  • Assist in resident retention program, resident appreciation days and special functions as requested.
Administrative
  • Complete Berkshire Sales and Administration training within 30-45 days of working on-site.
  • Complete 30 Day Jumpstart Training Checklist within 30 days of working on-site.
  • Enter all prospect's information into OneSite while talking with them on the telephone, communicating with them via email from an Internet lead or in person as they visit. Date to include tour notes, a prospect's needs and wants, the apartment shown, floorplan desired and price quoted.
  • Use OneSite Today page to manage follow up via thank you note, email or phone with prospects daily. Schedule follow up and record activity in OneSite with each prospect.
  • Correctly process all lease applications, collect proof of income, gain management approval and notify prospective resident of results within 24-72 hours. Type miscellaneous resident communication as needed.
  • Correctly complete all lease paperwork including related addenda and accept rents and deposits.
  • Inventory office supplies on periodic basis. Report needs to Property Manager.
  • Organize and file appropriate reports, pending application files, move in files, cancelled and declined applications, leases and paperwork.
  • Attend meetings and training as required. Complete Grace Hill Training in designated times.
  • Assist Property Manager, Assistant Property Manager and Leasing Director in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
  • Assist with monthly advertising notebook updates.
  • Ensure that move-in packet is complete and appropriate keys are available at move-in.
  • Check email, call center and internet leads, frequently throughout the day and reply to prospective requests.
  • Routinely check messages from answering service and respond accordingly.
  • Assist with lease renewals and prepare renewal leases.
  • Take service requests, enter into OneSite, print and distribute work orders to maintenance and perform appropriate number of call backs. Complete work orders in OneSite on a daily basis.
General
  • Perform any additional duties assigned by Property Manager, Leasing Director or Assistant Property Manager.
The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor is to limit the Company right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.
JOB QUALIFICATION REQUIREMENTS:
Technical/ Educational Requirements:
  • High School diploma or GED preferred
  • At least 2 year customer service/sales experience
  • Clearly understands Microsoft Office (Word, Outlook, etc)
  • Understands how to use the computer key board and telephone headset
Berkshire Property Advisors is an equal opportunity employer.
NO PHONE CALLS PLEASE.


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