Medical Office Assistant II
|Normal working hours/days:||primarily weekdays. Some offsite hours and weekends required|
|Location:||Fremont, OH (Main Campus)|
|# of Openings:||1|
Performs a variety of routine clinical and administrative tasks to ensure the smooth and efficient operations of the clinic. The Medical Office Assistant is clinically competent. Assists in the delivery of basic direct patient care under the supervision of a licensed nurse or provider. Clinical duties include preparing patients for exams, obtaining vital signs, performing venipunctures, performing drug screen collections and administering various tests which he/she is qualified to perform. Performs general office functions including obtaining patient information, establishing patient charts and completing various forms. May perform duties in off-site locations as directed. Performs the duties of the Office Representative in his/her absence to promote optimum care for the patient (See Job Description/Performance Review for Office Representative). Responsible for taking calls for after-hours drug screens as required based on clinic location.
Performs duties independently with minimal supervision, operating from specific and definite direction and instructions. Decisions are of routine or critical nature, made within prescribed operating guidelines, policies, and procedures. Maintains knowledge of new policies and procedures. Is responsible for performing job duties within institutional guidelines.
Has both internal and external contacts. The most common internal contacts are with co-workers, providers and physicians. The most frequent external contacts are with patients, employees, employers and representatives of insurance companies. Both types of interactions involve information exchange, good customer service and problem solving.
To perform the job successfully, an individual should demonstrate the following general responsibilities in addition to the job specific responsibilities stated in the Position Summary.
• Promotes and adheres to Memorial Hospital Mission, Vision, Values and Standards of Behavior.
• Supports organizational strategic initiatives and goals while driving to achieve desired departmental results.
• Maintains confidentiality of patient, employee and business information.
• Displays commitment to on-going training and attends required educational programs.
• Adheres to service, quality, safety and infection control initiatives.
• Consistently meets deadlines.
• Exemplifies standards of behavior while complying with Memorial Hospital policies and procedures.
• Performs other duties as required or assigned.
Required: BLS certification required within 30 days of hire or transfer. Certified Professional Collector(CPC) for drug screens, NIOSH approved Spirometry training, certification as a Breath Alcohol technician, and certification as an Audiometric Technician all are required within 6 months of hire or transfer. Ohio Driver's license.
Desired: National Certified Medical Office Assistant (NCMOA). Certified in Phlebotomy.
Required: High School Diploma or equivalent. Graduate of an accredited Medical Office Assistant program.
Required: Previous experience in an Occupational Health or Clinic setting. Demonstrated proficiency in venipuncture/phlebotomy. Knowledge of medical terminology. Computer proficiency and technical aptitude with the ability to utilize Microsoft Office Suite programs. Good organizational and communication skills.
Desired: Knowledge of the Ohio Bureau of Workers' Compensation Rules and Guidelines.
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