Support Services Manager

Location: Calgary, AB
Job Code: 2456
Date Posted: 11/04/14
# of openings: 1


Support Services Manager

Calgary, AB

Full Time Permanent


Impark with over 4,200 employees and management contracts over North America, is one of North America’s largest parking operators. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…

Create Positive EnergyInspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations. 

Be AdmirableRespectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!! 

We are looking for a Support Services Manager for our Calgary Branch. This position will be responsible for supervising the daily operations of the Support Services Departments; this includes the Patrol, Maintenance and Meter departments. This position will report directly to the Assistant General Manager of the branch.




  • Responsible for the overall supervision and direction of staff within the Support Services department including on-going people development & training and performance management
  • Recruiting, selecting and training new staff for daily operation;
  • Prepare monthly schedule for all staff locations;
  • Monitor daily operation of all attendant locations;
  • Prepare and submit payroll and any related paperwork required;
  • Organize, coordinate and monitor special events operation;
  • Procure materials/supplies necessary for maintaining optimal job performance levels;
  • Communicate pertinent company policies and procedures to maximize employee performance;
  • Provide effective leadership and communication to all members of the Support Services team;
  • Maintain and develop vendor relationships;
  • Prepare budget plans and monitor cost controls;
  • Manager the field cash collection process.
  • Other duties may be assigned.


You’ll be a great fit as a Support Services Manager if you have:


  • 2 to 3 years of administration and supervisory experience, preferably in parking, retail, hospitality or other related operations;
  • Post-secondary education such as a degree/diploma in Business Administration is an asset;
  • Exceptional organizational skills;
  • Candidate shows initiative and demonstrates a “Can Do” attitude.
  • Excellent written and verbal communication skills;
  • Strong PC skills with Microsoft based applications.


If you describe yourself as an enthusiastic team player possessing a high level of integrity and a desire to make a significant contribution, we invite you to apply for this opportunity.  All interested applicants are encouraged to apply online at: or click here:



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