Technical Business Analyst

Location: US-GA Atlanta
Job Code: 2368
# of Openings: 1

Description

CoStar Real Estate Manager, is leading Software as a Service Provider, (SaaS), to the Real Estate Industry.Faced with pressure to “do more with less,” organizations rely on strategy and analytics to make the best decisions and optimize their real estate investments. CoStar Real Estate Manager helps corporations, retailers, restaurants, landlords and commercial real estate service providers build world-class real estate operations by providing integrated solutions that eliminate information "silos" and consolidate information across business units. Headquartered in Washington, D.C., CoStar maintains offices throughout the U.S. and in Europe with a staff of approximately 2,300 employees worldwide.

CoStar Group's growth offers a dynamic and challenging environment that fosters growth and provides opportunity for career advancement.

Description:

The Technical Business Analyst (TBA) position gets broad exposure to a variety of business disciplines including:

  • Client Management
  • Consulting
  • Business Analysis
  • Project Management
  • Customer Service and Support

TBAs work with a wide range of CoStar Real Estate Manager customers to assist them in fully utilizing the capabilities of the CoStar Real Estate Manager Global Real Estate Management framework. The ideal candidate will have a strong business acumen coupled with a core set of technical and analysis skills. As a TBA you will work with customers to define and scope their needs, take the steps necessary to resolve their issues, and communicate those resolutions to the customer in a timely and efficient manner. TBAs use a combination of product knowledge, problem solving skills and internal resources in their work. TBAs are responsible for managing issues of varying importance for multiple customers and tracking these issues through to completion.

Technical Business Analysts are expected to work independently to manage multiple critical tasks simultaneously, to meet due dates as well as facilitate team activities and manage multiple streams of activity. The ideal candidate would have experience supporting complex software applications, possess a strong grasp of relational databases with SQL experience, would be a quick learner, and be technically proficient in MS Office. Individuals with career aspirations in Customer Business Development, Product Development, Business Consulting, or Customer Service should consider the Technical Business Analyst role at Virtual Premise as an excellent opportunity to take a step up in their career growth.

 

Responsibilities:

  • Serve as liaison for customers for professional service and support requests
  • Work in coordination with Business Relationship Managers to expand customer adoption
  • Demonstrate proficiency in requirements gathering, estimation, gaining customer approval, execution, testing and delivery of professional services requests for CoStar Real Estate Manager customers
  • Coordinate with Client Services Team members to ensure adherence to SLA requirements
  • Identify process improvement opportunities
  • Support all work management and quality control processes

Experience:

  • Demonstrated experience with SQL Server writing advanced SELECT and UPDATE statements (Required).
  • In addition to analytical, technical, and problem solving skills, the candidate must possess strong oral and written communication skills
  • Have the ability to define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction
  • Work well in a team environment, as well as independently
  • Work with little supervision and manage time and priorities in a demanding environment
  • Experience with commercial real estate – have some basic knowledge of real estate industry specific business processes (Desired)
  • Possess basic technical understanding of Web-based application environments, be proficient in Microsoft Office Professional

 

Success Measures:

  • >95% Customer Satisfaction on Service Request Surveys for assigned customer group
  • >90% Adherence to Service/Support Request SLA targets for assigned customer group

 

*LI-AM1-EVE





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