As a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.
Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.
Working to a 12 month business plan, with clear goals and targets, you will:
-Manage the renewals process
-Identify opportunities to up-sell and cross sell our product line
-Use each customer contact as an opportunity to get referrals
-Be the first point of contact for customers and service their needs
Qualifications & Experience:
-Post secondary education or equivalent work experience
-Must have General Insurance License (OTL) or be willing to obtain
-Strong knowledge of Allstate Products and Services
-Working knowledge of Allstate & vendor technologies, including Plus
-Above average interpersonal and customer service skills
-Prior experience in inside or outside sales is an asset
- Candidates fluent in Mandarin and Cantonese would be an asset