The Grand Del Mar

Reservations Agent

Location: The Grand Del Mar
Job Code: 94

Description

Just east of the Pacific and slightly north of Expectation.
 
Welcome to The Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf- courtesy of legendary course designer Tom Fazio- awaits you.

 

QUALIFICATIONS AND SKILLS

 

  • Reservations Agents answer inbound calls from guests interesting staying at The Grand Del Mar. Reservation Agents describe the resort and its amenities to our guests and assist hem by booking their hotel reservation into our property management system. Answer the telephones in a professional and friendly manner. Reroute misdirected calls and take messages for management staff if necessary.
  • Answer all telephone lines in the reservations department promptly and courteously
  • Carry our the policies and procedures of The Grand Del Mar while maintaining the highest degree of professionalism and teamwork
  • Must have the flexibility to work a varied schedule due to business levels and industry demand
  • Manages and responds to all web related email reservations and/or inquiries, researches guest complaints
  • Keep current on all promotions and marketing programs as well as all company policies and procedures
  • Up sells rooms where possible according to established procedures to maximize hotel average room rate
  • Provides accurate information about the city and the surroundings attractions when asked by guests
  • Maintain uniform and grooming standards as outlined in employee handbook
  • Maintain current information and knowledge on packages, room rates, holiday packages and sales promotions
  • Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions
  • Assesses and offers creative suggestions and recommendations to guests/conference requests
  • Customer service skills, excellent telephone skills, clear and professional grammar and tone
  • Prefer previous selling experience for up-scale duties
  • Clear and legible handwriting, and a strong working knowledge of hotel services desirable
  • Ability to effectively interact with management staff and other employees in a professional manner
  • Posses basic computer skills

 

 



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