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The Grand Del Mar

Careers

Careers


Resort Telephone Operator

Location: The Grand Del Mar
Job Code: 109

Description

Just east of the Pacific and slightly north of Expectation.

Welcome to The Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf- courtesy of legendary course designer Tom Fazio- awaits you.
 
QUALIFICATIONS AND SKILLS
 
  • Resort Telephone Operators are reponsible for answering all incoming telephone calls with a friendly and sincere welcome, responding to any/all questions about the resort & transferring calls to appropriate extensions.
  • Performing all guest wake-up calls.
  • Logging and dispatching all guest request for Engineering & Housekeeping issues.
  • Ability to work varying schedules to reflect the business needs of the Resort.
  • Previous customer service experience required.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Knowledge of Resort operations, its services, and facilities.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.

 



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