Nextiva Service and Support Plan offers three comprehensive plans designed to help organizations scale more effectively, improve performance, and optimize applications throughout and beyond the enterprise.
Verint offers a variety of service packages tailored to a wide range of requirements and objectives, as well as comprehensive training programs to help you realize the full potential of your Verint solutions.
Verint Professional Knowledge Services are provided by industry leading intelligence and operational experts who combine their operational and technical knowledge to maximize the extraction of Actionable Intelligence.
At Verint, we forge alliances across the globe to extend the reach of our solutions across contact center, trading floor, branch, and back-office operations environments. Our solutions help organizations worldwide – large and small – uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
Verint has a rich technical heritage, which encompasses solutions developed by Verint Systems, Blue Pumpkin Software, Witness Systems, Mercom, and Iontas , and Vovici, a Verint Company. In fact, Verint is the first provider in the industry, offering a 5th generation enterprise workforce optimization solution. Our software sets new standards for total cost of ownership, depth of functionality, system administration, real-time enterprise collaboration, navigation, and ease of use.
For information about our partner program, please click here
Customers use a variety of channels to communicate with—and about—your business, including phone, chat, email, text messages, review sites, social media and more. Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. It’s an efficient, effective way to use multi-channel customer feedback to support current business objectives and drive future strategy. Capitalizing on the power of our proven Impact 360 Workforce Optimization suite, our Voice of the Customer Analytics solutions include:
Verint partners play an important role in helping us bring networked video solutions to market that are optimized for rapid implementation, superior performance, and maximum return on investment. The Verint Partner Program has been specifically designed to offer a valuable working relationship with our partners, allowing us to work together in the best way to generate mutual business advantage. We offer a variety of partner programs based on levels:
Designed to optimize the performance of public safety agencies, Verint Impact 360 for Public Safety Powered by Audiolog combines full-time, on-demand, scheduled, and criteria-driven call recording, with rapid access to playback to help identify opportunities for improved customer service, expedite dispute resolution, and reduce liability, and flexible storage allowing large volumes of calls, text messages, emails, and Web chat sessions to be retained using industry-standard technologies with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys. This Verint offering is brought to customers exclusively through Partners.
For information about our partner program, please click here
The Practice Director is responsible for supporting the delivery of services and ensuring the development of new client work for clients within an assigned geographic territory/segment. The over-arching goal of the Practice Director is to drive profitable growth, maintain customer relationships and to ensure high quality implementations - with achievement of targeted financial metrics, and referenceable customers upon project completion. The Practice Director will be responsible for selling and managing a company determined annual revenue from the projects in their assigned territory/segment. The Practice Director will directly manage a team of 6-10 services professionals.
As the leader of an assigned services team, the Practice Director will have responsibility for the recruitment, enablement, coaching, performance management, and ongoing development of each team member.
The Practice Director must have a solid mix of sales, client relationship, management, consultative, and technical skill, coupled with strong leadership abilities. He/she must be extremely adept in successfully balancing a complex and large set of tasks, as project loads and resultant issues will be high, requiring decisive action and exceptional organizational skills. Strong interpersonal and communication skills are a must, as the Practice Director must build and nurture effective relationships and partnerships with other internal leaders and individual contributors, as well as with executive levels of our customer organizations.
The Practice Director needs to work collaboratively with the sales team in his/her assigned territory/segment, identifying and closing services opportunities, and helping to ensure that both services and license quotas are met.
Principal Duties and Essential Responsibilities:
Developing and leading a practice, engagement teams, and cultivating executive level client relationships.
Being accountable for multiple and complex work assignments, project budgets, delivering within timeframes, and short/long term resource planning.
Designing and developing very high quality and distinctive business solutions.
Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions.
Preparing of major strategic proposals.
Instrumental in bringing projects experience difficulties to a successful conclusion.
Performing rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level.
Possessing specialist knowledge/leading expert/authority in and across industry segments.
Develop new consulting techniques and methods. Demonstrated ability to work with all levels of leadership to create strategies, tools & solutions for Verint’s service offerings.
Responsible to sell and manage delivery of services revenue on a quarterly and annual basis
Produce accurate and timely quarterly revenue forecasts with a variance of <5%.
Partner with the product sales leadership and grow the services business through strong new and existing customer relationships and references in the region/customer segment.
Enable on-going hiring, training and mentoring of the project teams to make sure the team can deliver on the latest versions of the Verint solutions to customers.
Interface with Verint Product Management and Product Engineering leadership to ensure successful deployment of the software solution as well as to provide feedback on solutions deployed in the region/segment.
Lead a billable “pre-install” operational analysis or billable “post-Install” operational assessments.
Ensure adherence to budget and implementation methodology and make sure the team is deploying solutions according the established guidelines and standards.
Manage the performance of projects as well as being accountable to meeting outlined objectives of revenue, on time on budget, customer satisfaction and process excellence.
Manage the communication process of Verint information as well as specific departmental updates with the project team under your supervision.
Bachelors degree in a related field or equivalent experience.
7+ years’ experience working in a software/systems integrator/technology-related field; to include 4+ years leadership experience with managing a team of Consultants, Project Managers and supporting technical and functional resources in the software industry or at large systems integrator.
Superior customer relationship skills.
A proven track record of attaining and exceeding assigned services revenue quotas.
A proven track record of developing and maintaining required practice management standards and processes.
A proven track record of driving successful project outcomes and referenceability, particularly with large/complex customers.
Excellent communication and presentation skills, with ability to deliver effective presentations to senior executives - both internally and to customers.
Software systems implementation experience.
Live near a major airport in their designated region/segment.
Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification;
Contact Center knowledge/expertise
MBA qualified with superior academic achievement, demonstrated success in a team environment.
5 + years working at a top tier consulting firm.
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.