Nextiva Service and Support Plan offers three comprehensive plans designed to help organizations scale more effectively, improve performance, and optimize applications throughout and beyond the enterprise.
Verint offers a variety of service packages tailored to a wide range of requirements and objectives, as well as comprehensive training programs to help you realize the full potential of your Verint solutions.
Verint Professional Knowledge Services are provided by industry leading intelligence and operational experts who combine their operational and technical knowledge to maximize the extraction of Actionable Intelligence.
At Verint, we forge alliances across the globe to extend the reach of our solutions across contact center, trading floor, branch, and back-office operations environments. Our solutions help organizations worldwide – large and small – uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
Verint has a rich technical heritage, which encompasses solutions developed by Verint Systems, Blue Pumpkin Software, Witness Systems, Mercom, and Iontas , and Vovici, a Verint Company. In fact, Verint is the first provider in the industry, offering a 5th generation enterprise workforce optimization solution. Our software sets new standards for total cost of ownership, depth of functionality, system administration, real-time enterprise collaboration, navigation, and ease of use.
For information about our partner program, please click here
Customers use a variety of channels to communicate with—and about—your business, including phone, chat, email, text messages, review sites, social media and more. Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. It’s an efficient, effective way to use multi-channel customer feedback to support current business objectives and drive future strategy. Capitalizing on the power of our proven Impact 360 Workforce Optimization suite, our Voice of the Customer Analytics solutions include:
Verint partners play an important role in helping us bring networked video solutions to market that are optimized for rapid implementation, superior performance, and maximum return on investment. The Verint Partner Program has been specifically designed to offer a valuable working relationship with our partners, allowing us to work together in the best way to generate mutual business advantage. We offer a variety of partner programs based on levels:
Designed to optimize the performance of public safety agencies, Verint Impact 360 for Public Safety Powered by Audiolog combines full-time, on-demand, scheduled, and criteria-driven call recording, with rapid access to playback to help identify opportunities for improved customer service, expedite dispute resolution, and reduce liability, and flexible storage allowing large volumes of calls, text messages, emails, and Web chat sessions to be retained using industry-standard technologies with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys. This Verint offering is brought to customers exclusively through Partners.
For information about our partner program, please click here
The Account Executive is responsible for our top customers and prospects. This role is expected to identify, drive, sell and maintain sales relationships within their assigned territory. The AE is responsible to own and set their account strategy and vision and puts together a plan to execute both the tactics and strategies necessary to hit both quarterly and annual sales objectives.
The Account Executive will leverage Sales force.com fully and up to leveled expectations. This role will be responsible for the cross functional relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations, and Customer Services.
Principal Duties and Essential Responsibilities:
Execute the Company’s sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting and profiling.
Responsible to lead all regularly scheduled calls and help assign tasks with accountability to the virtual team members.
Owns the Executive relationships and responsible for understanding the customers’ business needs and direction and be up to speed with all current events within the account and be able to map our solutions to help them meet their business objectives.
Owns the overall pipeline and responsible for both closing and prospecting into Verint’ stop accounts.
Conducts face to face calls with customers and prospects.
Thoroughly assess the customer’s needs and present an appropriate sales solution, utilizing where appropriate, the region’s Solutions Engineer(s) as needed.
Responsible to sell Verint’s full product line.
Single Verint’s point of contact.
Provide effective sales presentations/product demonstrations to prospective customer management.
Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage.
Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline and results of prospecting activities.
Provide routine updates to the Company’s sales database with account activity and status.
Maintain a thorough on-going knowledge of Verint products and technology, as well as industry trends.
Minimum seven (7) years of direct sales experience within the enterprise software industry, selling complex software solutions such as Workforce Planning, Call Center Recording and/or Monitoring solutions, ERP, CRM or related system sales.
Must have demonstrated track record of sales success with high dollar value technology products/solutions.
Must be able to prospect and identify business opportunities, conduct needs analysis and present and close solutions sales to targeted accounts.
Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior level executives.
Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint
Travel approximately 50-75%
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC and Social Security verification.
Working knowledge of value added ROI business process sales engagements
Knowledge of Workforce Management, and /or CRM/ERP software background desired
Bachelor’s Degree Preferred
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.