Nextiva Service and Support Plan offers three comprehensive plans designed to help organizations scale more effectively, improve performance, and optimize applications throughout and beyond the enterprise.
Verint offers a variety of service packages tailored to a wide range of requirements and objectives, as well as comprehensive training programs to help you realize the full potential of your Verint solutions.
Verint Professional Knowledge Services are provided by industry leading intelligence and operational experts who combine their operational and technical knowledge to maximize the extraction of Actionable Intelligence.
At Verint, we forge alliances across the globe to extend the reach of our solutions across contact center, trading floor, branch, and back-office operations environments. Our solutions help organizations worldwide – large and small – uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
Verint has a rich technical heritage, which encompasses solutions developed by Verint Systems, Blue Pumpkin Software, Witness Systems, Mercom, and Iontas , and Vovici, a Verint Company. In fact, Verint is the first provider in the industry, offering a 5th generation enterprise workforce optimization solution. Our software sets new standards for total cost of ownership, depth of functionality, system administration, real-time enterprise collaboration, navigation, and ease of use.
For information about our partner program, please click here
Customers use a variety of channels to communicate with—and about—your business, including phone, chat, email, text messages, review sites, social media and more. Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. It’s an efficient, effective way to use multi-channel customer feedback to support current business objectives and drive future strategy. Capitalizing on the power of our proven Impact 360 Workforce Optimization suite, our Voice of the Customer Analytics solutions include:
Verint partners play an important role in helping us bring networked video solutions to market that are optimized for rapid implementation, superior performance, and maximum return on investment. The Verint Partner Program has been specifically designed to offer a valuable working relationship with our partners, allowing us to work together in the best way to generate mutual business advantage. We offer a variety of partner programs based on levels:
Designed to optimize the performance of public safety agencies, Verint Impact 360 for Public Safety Powered by Audiolog combines full-time, on-demand, scheduled, and criteria-driven call recording, with rapid access to playback to help identify opportunities for improved customer service, expedite dispute resolution, and reduce liability, and flexible storage allowing large volumes of calls, text messages, emails, and Web chat sessions to be retained using industry-standard technologies with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys. This Verint offering is brought to customers exclusively through Partners.
For information about our partner program, please click here
The Territory Account Manager (TAM) is responsible for selling Verint products and services to our direct and channel customers within the New England Region. This role will put together a plan to execute both the tactics and strategies necessary to hit both quarterly and annual sales objectives. The TAM will own the overall pipeline and be responsible for both closing and significant prospecting into the territory and report to the RVP.
Principal Duties and Essential Responsibilities:
Maintain a territory sales plan to meet or exceed monthly, quarterly and annual quotas.
Maintain accurate 90 day forecast/pipeline and up to date account information in Customer Relationship Management system.
Keep Sales Manager up to date on status of business through weekly review calls and forecasting reports.
Develop a team based strategy and account plan for each existing customer.
Apply the principles of solution selling; discovery, propose and sell appropriate product and service solutions, manage the sales process through to close.
Develop and maintain knowledge of Verint’s positioning, products, functionality, ROI, and the general contact center marketplace.
Determine appropriate licensing/services options; negotiate pricing, terms and conditions within established guidelines, using management as appropriate.
Assist with maintenance renewals.
Four years in business-to-business sales or equivalent experience
Bachelor’s degree in business, marketing, computer science or related field, or equivalent in education and experience.
Self-motivated; takes direction well.
High degree of personal integrity and professionalism.
Persistent and dependable, especially with attendance and meeting deadlines; able to manage multiple competing priorities.
Excellent interpersonal and conflict management skills; able to work collaboratively in a team environment.
25% Travel Required.
Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations
Application software or contact center related sales a plus
Proficient in the use of standard business systems: MSOffice, Outlook, Word, Excel, and PowerPoint, other CRM systems a plus.
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.