Customer Support Specialist
Technekes LLC is a data-driven marketing and sales support company that creates demand for our clients’ businesses. We execute lead generation activities to qualify our client’s best customers and prospects and implement customer relationship programs to maximize profits for our clients. We focus on strategy development, program implementation, customer contact services, rebate programs, business intelligence, and database management.
We generate significant bottom-line impact for our clients through greater sales, marketing efficiencies and increased ROI. We are headquartered in Charlotte and operate a Marketing Interaction Center in Raleigh.
Technekes serves its client through the hosting, management and Customer Support of a web-based platform. The Customer Support Specialist (CSS) will be integral to ensuring a positive and seamless experience for this client and its customers through their usage of the system. Furthermore, the Customer Support Specialist will serve as the “eyes and ears” of the client with its customers, collecting and seeking out opportunities to enhance and evolve the tools and processes provided to its customers.
Roles and Responsibilities:
The Customer Support Specialist (CSS) will serve on a team of individuals representing the virtual, customer facing points-of-contact for all customers and users of the client system. The CSS’ sole responsibility is to extend stellar service to all customers and ensure a positive experience with the system. Other responsibilities include:
Technekes is seeking individuals that:
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